Director of Operations — Service & Growth Leader

Chick-fil-A; Royse City (TX); In loco; USD 90.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) matching

Referral program

Performance-based bonuses

Employee meals and discounts

Descrizione del lavoro

Chick-fil-A is seeking a Director of Operations to lead the day-to-day management and long-term success of an independently owned and operated Chick-fil-A restaurant in Royse City, Texas.

This hands-on leadership role focuses on people, service, and operational excellence, with responsibility for strategy, budgeting, and future growth opportunities within the franchise. The role emphasizes a working-manager mindset and strong guest satisfaction.

Competenze

• 3+ years of quick service or fast casual restaurant management experience.
• Strong leadership and team-building skills.
• Proven ability to manage operations and control costs.
• Excellent communication, time management, and problem-solving abilities.
• Knowledge of food safety, labor laws, and local health codes.
• Comfortable working flexible hours, including weekends and holidays.
• Passion for hospitality and a strong customer-service mindset.

Mansioni

• Oversee all aspects of restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction.
• Hire, train, and develop team members to create a positive, high-performance work environment.
• Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals.
• Ensure compliance with local health regulations, safety standards, and brand guidelines.
• Maintain scheduling, shift coverage, and labor efficiency based on business needs.
• Handle guest concerns professionally to maintain strong community relationships.
• Work directly with ownership on business strategy, budgeting, and future growth opportunities.
• Implement systems and best practices to improve service consistency and operational efficiency.
• Lead with a “working manager” mindset—supporting the team on the floor as needed.

Conoscenze

Leadership

Team-building

Operations management

Cost control

Food safety

Communication

Flexibility

Descrizione del lavoro

We are seeking a dedicated and experiencedDirector of Operationsto lead the day-to-day management and long-term success of ourindependently owned and operated Chick-fil-A restaurantinRoyse City, Texas. This hands-on leadership role is ideal for someone who is passionate about people, service, and operational excellence—and wants to make a direct impact in a growing business.

Key Responsibilities:

• Oversee all aspects of restaurant operations including service, staffing, food quality, cleanliness, and guest satisfaction
• Hire, train, and develop team members to create a positive, high-performance work environment
• Monitor inventory, food and labor costs, and daily financial performance to meet profitability goals
• Ensure compliance with local health regulations, safety standards, and brand guidelines
• Maintain scheduling, shift coverage, and labor efficiency based on business needs
• Handle guest concerns professionally to maintain strong community relationships
• Work directly with ownership on business strategy, budgeting, and future growth opportunities
• Implement systems and best practices to improve service consistency and operational efficiency
• Lead with a “working manager” mindset—supporting the team on the floor as needed

Qualifications:

• 3+ years of quick service or fast casual restaurant management experience
• Strong leadership and team-building skills
• Proven ability to manage operations and control costs
• Excellent communication, time management, and problem-solving abilities
• Knowledge of food safety, labor laws, and local health codes
• Comfortable working flexible hours, including weekends and holidays
• Passion for hospitality and a strong customer-service mindset

Benefits:

Work schedule - Monday-Saturday availability

Benefits

• Paid time off
• Competitive salary based on experience
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• 401(k)
• Referral program
• Performance-based bonuses
• Employee meals and discounts
• Direct influence on business decisions and workplace culture

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.