Director of Operations - Security Integration

Network Mountain LLC; Raleigh (NC); On-site; USD 126,000 - 154,000; Full time

Job summary

Network Mountain LLC is seeking a Director of Operations to architect and scale East Coast operations. You will build the systems that enable a multi-region security and door-opening integrator to run without daily micromanagement.

Define diagnostics, map future-state processes, and own P&L while creating training programs for teams. This role focuses on building from the ground up rather than operating an existing setup.

Qualifications

• Built an operational system from scratch or from the ground up.
• Owned P&L for install and service operations.
• Ran the full cycle: gap assessment, design, implementation, ongoing management.
• Personally built and delivered training programs for teams.
• Managed the handoff from sales to installation where it truly matters.

Responsibilities

• Run a full diagnostic of current install and service operations to identify gaps between sales handoff, installation, and service delivery.
• Map the future-state process, build the implementation plan, and execute it personally.
• Own P&L for operations using dashboards and metrics you establish.
• Build and run a training/mentoring program for teams, including content and cadence.
• Ensure consistent, strong output from technicians and PMs through the systems you build.
• Own the sales-to-install handoff end to end to prevent gaps.

Skills

Operational systems

P&L ownership

Process design

Training programs

Sales-to-install handoff

Job description

Director of Operations

Carolinas or Mid-Atlantic (open to New England)

Our client, a multi-region electronic security and door opening integrator, is opening a new Director of Operations seat as they scale across the East Coast. This is a build role. You are not stepping into a finished operation, you are the one building the systems that let it run without you in every room. If you have already done that once somewhere else and you get results through process instead of personal heroics, this is worth a conversation.

What You Get to Do

• Run a full diagnostic of current install and service operations: where the gaps sit between sales handoff, installation, and service delivery
• Map the future-state process, build the implementation plan, then execute it yourself
• Own P&L for your operations, working from dashboards and metrics you put in place, not gut feel
• Build and run a training and mentoring program for your teams, including the content and the cadence
• Get consistent, strong output from your average and above-average technicians and PMs through the systems you build, not by chasing star hires
• Own the sales-to-install handoff end to end so nothing falls through the cracks between the two functions

What You Have Already Done

• Built an operational system from scratch at least once, not just operated inside one someone else designed
• Owned P&L for an install and service business, in security or any comparable trades or services field
• Run the full cycle yourself: gap assessment, process design, implementation, and ongoing management
• Personally built and delivered training programs, not just delegated them
• Managed the handoff from sales through installation in a business where that handoff actually matters
• Based in or open to the Carolinas or Mid-Atlantic

Why You Would Do It

This is a seat for someone who has outgrown player-coach and firefighter mode and wants to operate at the altitude where you build the system instead of living inside it every day. You get genuine P&L ownership, the room to design operations your way, and a leadership team asking for exactly this kind of build rather than hoping someone freelances it. Base starts at $140K and moves with what you bring to the table.