GM

Genesis Turfgrass LLC.; Pittsburgh (Allegheny County); On-site; USD 120,000 - 160,000; Full time

Job summary

Shannopin Country Club in Pittsburgh seeks a General Manager to lead daily operations and guide strategic direction. The GM will ensure outstanding member and guest experiences across golf, dining, pool, fitness and social activities, while supervising staff and coordinating with the Board.

This role emphasizes fiscal stewardship, program development, and high service standards to maintain SCC as a premier, member-owned club in the Pittsburgh area.

Qualifications

• 5–7 years of progressive management experience in a private, member-owned club.
• Experience working closely with member boards and committees.
• Strong financial planning, budgeting, and performance reporting.
• Excellent communication and facilitation with diverse stakeholders.
• Proven ability to lead high-service hospitality operations.

Responsibilities

• Ensure unparalleled member and guest experiences across all club operations.
• Demonstrate leadership and personnel management aligned with the club's vision.
• Deliver continuous improvement in the financial performance and sustainability of the club.
• Collaborate with the Board to develop and execute strategic plans.
• Oversee food & beverage, recreation, and member services to maintain high standards.

Skills

Leadership

Strategic planning

Financial management

Board collaboration

Staff development

Member relations

Job description

For over 100 years, Shannopin Country Club has served golfing and dining needs in the North Hills of Pittsburgh. Since its founding, Shannopin has evolved from a golf-centered focus to a club with activities geared toward the entire family, including a new fitness facility, racquet complex, champion-size swimming pool, junior golf and racquetprograms, kids summer camp, expanded social events, and new dining options.

Located just 10 minutes north of Pittsburgh, Shannopin is centrally located between the airport, downtown, and Cranberry. Residing within the Ben Avon Heights community, Shannopin also boasts members from Sewickley, Pittsburgh, Ross Township, and Wexford. Our community continues to grow each year.

Shannopin Country Club is a private, member-owned, full-service, family-oriented club dedicated to providing Members with superior service, recreational amenities, and social community. A gathering spot for every occasion. In keeping with its tradition, the membership process is per theclub’s bylaws.

Club is open 6 days per week, 11 months per year.

Age of Club:105

Number of Members:473

Average Age of Members:49

Gross Dollar Volume:$3,800,000.00

This club uses CMAA’s General Manager/Chief Operating Officer Concept.

Golf Facilities

• 18 hole course, par 71, designed by Emil Loeffler

Spreading out over nearly 6,401 yards, this historic 18-Hole, Par 71 Course is surrounded by the beauty of Pittsburgh’s rolling hills and provides a challenging and rewarding round for all skill levels. Our greens are smooth and fast, and our tree-lined fairways, panoramic elevated tees, and breathtaking views of the city will bring out the best in your game. A Staff of PGA Professionals available year-round to accommodate members.

• Full-length driving range and short game practice facility complete with greenside and fairway bunkers.
• A meticulously maintained golf course to help ensure that golfers of all skill levels will have a memorable sporting experience.
• A golf shop that carries only the finest in merchandise and equipment.
• Multiple tee options ranging from 5,100 yards to 6,401 yards.
• Individual and group lessons arranged with the Club’s talented instructional staff on any aspect of the game.
• Custom Club fitting opportunities.
• An engaging golf tournament program and walking opportunities.

Racquet Facilities

• Hard courts

Shannopin offers 4 Paddle tennis, 2 tennis, and 2 pickleball courts. Paddle Tennis is a very popular Fall and Winter sport here at Shannopin, largely due to the luxury heated courts and the new Racquets Lounge. Members enjoy competitive leagues, socials, and a beautiful, top-rated lounge with refreshments to enjoy all throughout the year. Tennis and Pickleball were recently introduced to the club in the Summer of 2022, and the courts are available for play. Members can reserve courts to play at their own leisure or sign up for competitive events and leagues organized by club members.

Swimming Facilities

Shannopin offers an outdoor, competitive-size swimming pool, baby pool, and kid’s Splash Pad. Open from Memorial Day through the middle of September, our pool facilities provide enjoyment for the entire family. We also provide a private bath house, snack shop, tiki bar, poolside service, swimming lessons, and a competitive swim team.

Other Athletic Facilities

Shannopin offers 4 Paddle tennis, 2 tennis, and 2 pickleball courts. Paddle Tennis is a very popular Fall and Winter sport here at Shannopin, largely due to the luxury heated courts and the new Racquets Lounge. Members enjoy competitive leagues, socials, and a beautiful, top-rated lounge with refreshments to enjoy all throughout the year. Tennis and Pickleball were recently introduced to the club in the Summer of 2022, and the courts are available for play. Members can reserve courts to play at their own leisure or sign up for competitive events and leagues organized by club members.

Dining Facilities

• 1 Casual Dining Room that seats 60
• 1 Formal Dining Room that seats 55
• 1 Ballroom that seats 225
• 1 Meeting Room that seats 25
• 3 Outdoor Dining that seats 130
• 1 Men’s Grill that seats 80
• 1 Snack Bar that seats 30

Shannopin provides multiple dining areas for members to enjoy. Chiefs Bar & Grille: This large dining and bar facility with adjoining patio overlooks our beautiful 18th green and Pittsburgh skyline. The seasonal menu features full-course and a la carte dinners, as well as casual selections such as salads and sandwiches. Casual dress, golf shoes, and denim is permitted. The Formal Dining Room: Breathtaking views of the golf course as well as the city skyline. Primarily used for member dining, it is also available for small private events and dinners. The President’s Room: Often called “the Pub,” this space boasts a fireplace, wood paneling, and gentle lighting to create a cozy area for dining or small private gatherings. Patio’s: #18 Tee Patio – Shannopin’s newest patio, offers relaxing seating, high-top dining, and table tabletop fire pit. Perfect for an evening cocktail or watching the sunset. Ballroom and Chiefs Patios are shaded by large awnings and umbrellas, whilst enhanced by soft lighting. All patios provide perfect seating for summer dining. Choose a spectacular view of the city skyline or our serene golf course to enjoy your meal.

Date Posted

6/9/2025

Job Title

General Manager

Job Description

The General Manager of Shannopin Country Club (SCC) is responsible for three principal objectives:

• Ensure unparalleled member and guest experiences that makes SCC the best club in the Pittsburgh Area.
• Demonstrate leadership and personnel management that is consistent with the overall vision for SCC.
• Deliver continuous improvement in the financial performance of the Club, which is consistent with the objectives set by the Board of Directors.

Performance against these objectives will be set, measured, and quantified each year and will become the basis for the payment of the manager’s bonus. It will be the responsibility of this manager to push these objectives or relevant parts of these objectives down onto key senior staff as a way of setting expectations and measuring performance each year. Accountability must become the hallmark of every employee of Shannopin Country Club.

The General Manager reports directly to the President of the Board of Directors of Shannopin Country Club. This position is responsible for all day-to-day areas of the operations for the club.

Each of these principal objectives involves specific tasks and duties in order to achieve success:

Member and Guest Experience:

This objective relates specifically to the perception of members and guests regarding the quality of the golf, pool, or house services received at SCC. The individual tasks and duties involved in meeting this objective include the following:

• Delivering a level of quality and service in food and beverage operations that is consistent with the best restaurants in the area at a price where members and guests see real value in coming to SCC.
• Ensuring that the clubhouse, golf course, and pool operations are maintained at the highest possible level of cleanliness and appeal.
• Instructing employees on knowledge of the vision for SCC and the need for friendly, courteous, and timely service always.
• Recognizing that members see value in name recognition by club personnel and ensuring that employees are informed about the need to know and use those names.

Leadership and Management:

This objective relates specifically to the ability of this manager to get all employees of the club pulled in the same direction with regard the operation of the club. The individual tasks and duties involved in meeting this objective include the following:

Participating in the development and maintenance of a strategic plan for Shannopin Country Club that ultimately defines the Mission and Vision of the club in the future.

• Ensuring that all employees of the club understand that plan and the specific tasks and objectives they have to achieve the competitive advantage we seek.
• Defining specific goals and objectives for all key management positions and holding those managers accountable for achieving their assigned objectives and compensating them for meeting or exceeding those goals.
• Making sure the right people are in the right jobs and have the training and tools they need to be successful.
• Delivering management information to key managers that allows fact-based decision making on all staffing and purchase decisions.

This objective relates specifically to ensuring the financial success of the club so that it can continue to thrive and grow in the future. The individual tasks and duties involved in meeting this objective include the following:

• Developing and maintaining a database of Golf Clubs in the area to ensure that SCC remains competitive from both an offerings and cost (value) perspective.
• Recommending actions regarding entry fees and dues that ensure that SCC achieves and maintains full membership.
• Preparing annual budgets and a list of actions that ensure the continuous improvement of the bottom-line financial performance of the club.
• Pricing internal events to ensure that there is a positive variable contribution to overheads and profit, and pricing all outside events to meet a minimum percentage contribution to overhead and profit.
• Growing outside event revenue and profit over time within the constraints of the Non-profit status of the club
• Ensuring effective controls of all billing, purchase, and payments.
• Developing capital spending plans that are consistent with the performance of the club and ensuring consistency with the Golf Course and House Master Plans

KEY INITIAL PRIORITIES

Listen to staff and members in order to develop a thorough understanding of the Club, its culture, and the overall Shannopin community. Understand before making changes, but at the same time be “patiently impatient” on improvement/enhancement implementation.

Develop, communicate, and gain Board support for a continuous improvement plan, complete with necessary goals, objectives, and measures that are realistic and achievable. The goal is to build a high-performance, accountability-driven, service-oriented team consistent throughout each operating department of SCC. Ultimately, SCC should be recognized as a “preferred employer” in the greater Pittsburgh employment market.

Get to know as many members as possible, as soon as possible, and work with the Membership Committee to further develop and refine a reasonable and consistent membership recruitment plan.

Be present and positively approachable where needed to develop strong member and staff trust and confidence.

After sixty days, prepare a ‘state of the club’ report that thoughtfully analyzes each key operational element of SCC, and offers clear recommendations for enhancement.

Ensure that the financial and business plans of the Club are reasonable, understood, and achievable, offering alternatives and reasoning if changes are recommended.

Candidate Qualifications

• 5 – 7 years of progressive management experience in a similar, private, member-owned premier club is desired. Additionally, preferred are candidates who have consistently upward tracking leadership experience in a contemporary business model club or similar hospitality operation, known for high service standards, are ideal. The Club will consider both current GM/COOs, as well as those ‘rising stars’ with the necessary potential, but who are currently in exceptional club environments as an Assistant General Manager, Club Manager, or having similar responsibilities.
• A verifiable record of working closely and successfully with member-owned club boards and active committees.
• Ability to assess, implement, and sustain a culture of quality service, and a verifiable history of doing so, as well as being proactive in both identifying and addressing issues of need or enhancement, or self-confident in offering solution options to the Board.
• Knowledgeable in “best practices” in top-performing and high member satisfaction clubs, and willingness to push/educate board members and staff on adopting changes to implement these at SCC.
• Strong general management and leadership skills with verifiable strengths in financial performance, communication, recreational amenities, innovative programming, and people skills. Especially strong credentials are preferred in quality food and beverage operations, are exceptional member/guest service relations are critical.
• Verifiable ability to attract, hire, develop and lead a high performing team of professionals and support staff, while setting and maintaining standards of performance, implementing sustainable training protocols, and building a culture of ongoing accountability. One who intuitively creates collaborative work environments with both staff and members.
• Proven and verifiable leadership qualities with demonstrated ability to direct, coordinate and control all facets of a unique and diverse club environment comprised of varying member demographics and diverse wants and needs.
• Must be aware of critical benchmarking and financial metrics to be regularly measured against goals and objectives.
• Exceptionally strong communication and facilitation skills, both written and verbal, with the desire and ability to interact effectively before diverse member constituencies.
• Is decisive, visionary, committed, energized and passionate about the role and SCC.
• Is capable of a high degree of self-motivation, resourcefulness, and diplomacy.
• Having outstanding “change management” skills and previous experience in transitional business modeling development and execution is highly desirable. Similarly, having a skillful approach to conflict management and resolution is ideal.

Educational Requirements