Director of Operations & Scale Enablement

Ace Handyman Services Harrisburg; Harrisburg (Dauphin County); On-site; USD 90,000 - 130,000; Full time

Job summary

Ace Handyman Services Harrisburg is seeking a Director of Operations to lead daily business activities, coach employees, optimize processes, and drive operational excellence. This is a strategic leadership role working with ownership to scale a growing home-services business.

You will build high-performing teams, monitor KPIs, improve scheduling, and ensure exceptional customer experiences while expanding across Central Pennsylvania.

Qualifications

• Leadership experience coaching teams to meet performance goals.
• Proven ability to develop people and foster growth.
• Strong analytical mindset with KPIs to drive decisions.
• Excellent written and verbal communication with organizational skills.

Responsibilities

• Lead the office support team and drive engagement.
• Oversee scheduling and optimize labor utilization.
• Coach CSRs to improve customer interactions and conversions.
• Develop SOPs and KPI scorecards for scalable growth.
• Support EOS integration across the organization.

Skills

Leadership Experience

People Development

Analytical Approach

Communication & Organization

Tools

ServiceTitan

EOS framework

AI coaching tools

Job description

Ace Handyman Services Harrisburg is seeking a Director of Operations to lead daily business activities, coach employees, optimize processes, and drive operational excellence. This is a strategic leadership role working with ownership to scale a growing home-services business.

You will build high-performing teams, monitor KPIs, improve scheduling, and ensure exceptional customer experiences while expanding across Central Pennsylvania.