Director of Operations & Outreach (Bilingual)

Idealist; Tulsa (OK); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and LTD fully paid

401(k) plan

Paid time off

Paid holidays

AD&D life insurance

Job summary

Tulsa Responds, an initiative of Tulsa Community Foundation, seeks a Director of Operations to lead all administrative and cross‑functional processes, implement robust internal systems, and oversee HR, facilities, risk, and marketing. This hands‑on role drives collaboration, standards, and accountability across the organization in Tulsa County.

You will partner with the Executive Director to align priorities, build community relationships, and scale impact while ensuring compliant, efficient

Qualifications

• Bachelor’s degree in nonprofit management, business administration, or related field is required.
• Minimum of 7 years of experience leading and managing operations, program, or administrative cross‑functional teams.
• Experience managing facilities, vendors, and contracts, including IT providers.
• Experience developing and implementing marketing, communications, or community outreach plans, bilingual English/Spanish preferred.
• Experience in process design/development, root cause analysis, project management, and process improvement is a plus.
• Proficient in Microsoft Office Suite and Google Workspace, with capability to learn HubSpot, Asana, Slack.

Responsibilities

• Leads development and improvement of internal systems, policies, and processes for operational efficiency.
• Plans and facilitates strategic planning, operating plans, timelines, and milestones; monitors KPIs and adjusts actions.
• Develops and manages a marketing/outreach plan in English and Spanish; measures impact and adjusts strategies.
• Maintains HR policies, compliance, and people-management practices aligned with expectations.
• Oversees staffing, performance management, onboarding, and leadership development.
• Manages budget planning, financial reporting, and procurement with the Finance Manager.
• Establishes data management practices and performance metrics to drive improvements.
• Supervises Office Administrator, Facilities & Infrastructure Specialist, Community Outreach & Engagement Specialist, Front Office Coordinator and contractors.

Skills

People management

Strategic planning

Communication skills

Project management

Change management

Systems thinking

Data analysis

Education

Bachelor’s degree in nonprofit management, business administration, or related field

HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) a plus

Tools

HubSpot

Asana

Slack

Microsoft Office

Google Workspace

Job description

Tulsa Responds, an initiative of Tulsa Community Foundation, seeks a Director of Operations to lead all administrative and cross‑functional processes, implement robust internal systems, and oversee HR, facilities, risk, and marketing. This hands‑on role drives collaboration, standards, and accountability across the organization in Tulsa County.

You will partner with the Executive Director to align priorities, build community relationships, and scale impact while ensuring compliant, efficient