Director of Operations - Ophthalmology

Mackenzie Stuart; Boston (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Mackenzie Stuart is partnering with a growing multi-site ophthalmology entity to appoint a Practice Director. This full-time executive leadership role reports to the Physician Board and Managing Partners.

The Director will oversee Clinical Operations, Surgical Booking, Revenue Cycle, Finance, Clinical Trials, Human Resources and potential new divisions, driving efficiency and sustainable growth. The role focuses on financial operations, budget development, business strategy execution and people

Responsibilities

• Meet regularly with the partners and align priorities across divisions.
• Set performance goals for each division and heads of division.
• Deliver performance reviews to staff at least once a year.
• Promote a fair, equitable workplace that supports growth and development.
• Oversee a marketing initiative and report feedback to adjust strategy.
• Ensure vendors are cost-effective with contracts and held accountable.
• Establish and oversee a process to address grievances from staff, patients, families and corporate.
• Ensure SOPs are created, maintained and accessible across the practice.
• Work with managing partners to address physician and partnership issues such as buy-in, buy-out, disability and family leave.
• Hiring or termination of direct reports or vendors must be approved by the managing partners.

Job description

Mackenzie Stuart is currently partnered with a growing multi-site ophthalmology entity that are searching for their next Practice Leader.

Overview

The Practice Director is a full-time executive leadership position that reports to the Physician Board (partners) and is directly overseen by the two Managing Partners. The primary focus of the Practice Director is to enhance overall operations and identify ways to improve efficiency for sustainable growth. The Director is accountable for financial operations, budget development, business strategy execution, and people and culture initiatives. Additionally, the Director will be responsible for each division (Clinical Operations, Surgical Booking, Revenue Cycle, Finance, Clinical Trials, Human Resources) as well as any potential new roles outside these divisions, such as marketing and outreach, ensuring effective coordination among them.

Oversight

• Meet regularly with the partners. Align and set priorities between and across divisions and ensure good communication across divisions.
• Set performance goals for each division and the heads of each division. Hold divisions and their leaders accountable for their performance.
• Deliver performance reviews to the staff members, formally at least once a year.
• Ensure the workplace is fair, equitable, and helps employees achieve their individual goals for growth and development.
• Oversees marketing initiative and feedback reports to adjust business approach accordingly
• Ensure that vendors engaged by are cost effective, have appropriate contracts in place, and are held accountable for their work.
• Establish and oversee a process to address grievances from staff, patients, families and General corporate
• Ensure consistent creation, maintenance and access to SOPs across the practice.
• Work with managing partners to ensure that physician and partnership level issues (such as buy-in of a new partner, buy-out of a retiring partner, disability and family leave) are dealt with appropriately and in a timely manner.
• Hiring or termination of direct reports or vendors must be approved by the managing partners.