Director of Operations Operations · Hybrid/Remote

Harvest Strategy Group; Englewood (CO); Ibrido; USD 95.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with company match

Paid time off

Descrizione del lavoro

Harvest Strategy Group is seeking a Director of Operations to lead day-to-day account and inventory operations, oversee staff, processes, and controls for receivables management, supplier operations, and client requirements. This hybrid role focuses on operational leadership, data integrity, process improvements, and team development, with third-party agencies and law firms as suppliers.

The position does not manage consumer collections or call centers.

Competenze

• Bachelor's degree or equivalent experience in business/ops/finance.
• 8+ years in accounts receivable or financial operations with leadership.
• Experience leading cross-functional teams and projects.
• Strong proficiency in data analysis and reporting.

Mansioni

• Lead daily account and inventory operations and staff.
• Oversee onboarding, placements, reconciliations, and account lifecycle.
• Develop dashboards for timeliness, accuracy, and SLA adherence.
• Collaborate with Finance to resolve discrepancies and improve controls.
• Drive process improvements and automation to reduce manual work.

Conoscenze

Leadership

Operations management

Data analysis

Excel

Communication

Portfolio management

Team development

Problem solving

Formazione

Bachelor's degree in Business, Operations Management, Finance

Strumenti

SQL

Power BI

SharePoint

EDI reporting

Collection Master

Descrizione del lavoro

Harvest Strategy Group | Accounts Receivable & Network Management

Reports to: Vice President of Operations | Employment type: Full-time

LOCATION: 160 Inverness Drive West, Ste 200, Englewood, CO 80112

HYBRID/REMOTE WORK:

This position is remote eligible, with occasional in-office work at the Englewood, CO office as needed.

Position Summary

The Director of Operations leads the day-to-day account and inventory operations that support Harvest Strategy Group. This role oversees the people, processes, systems, and controls responsible for account-level inventory management, supplier operations oversight, and fulfillment of client operational requirements. Suppliers include third-party collection agencies and law firms.

The role focuses on operational leadership, service delivery, data integrity, process improvement, and team development. The Director ensures reliable execution and helps network partners achieve compliant, cost-effective recovery outcomes.

The ideal candidate is a hands-on operations leader with experience managing complex receivables portfolios, strengthening operational controls, developing teams, and translating data into measurable improvements. This position does not directly manage consumer collections or call-center operations.

Key Responsibilities

Account Level Inventory Management

• Direct daily operations for inventory control, portfolio reconciliation, account maintenance, and account closures.
• Oversee account onboarding, placements, recalls, transfers, balance and status updates, and closures to ensure accurate, timely processing throughout the account lifecycle.
• Lead and develop assigned managers, analysts, and operational staff by setting clear priorities, planning workloads, providing coaching, managing performance, and supporting cross-training.
• Establish and maintain standard operating procedures, client-specific work instructions, service-level expectations, approval controls, and escalation procedures.
• Oversee inventory and account-data reconciliations and partner with Finance to resolve payment, balance, remittance, and reporting discrepancies.
• Identify and resolve operational exceptions, aging work queues, duplicate placements, missing records, and recurring processing errors through root-cause analysis and corrective action.
• Develop and monitor operational dashboards for processing timeliness, reconciliation accuracy, exception aging, document turnaround, productivity, and service-level performance. Escalate delayed items and facilitate timely resolution directly or through others.
• Monitor network suppliers’ adherence to account-handling, data, reporting, and contractual requirements. Communicate deficiencies and track corrective actions through resolution.
• Maintain audit-ready records, operational risk and issue logs, sensitive-data controls, and continuity procedures in partnership with Compliance and Technology.
• Provide operational training to network suppliers as needed to improve compliance.
• Assess supplier compliance with established operational standards, identify performance gaps and improvement opportunities across agency and attorney suppliers, and communicate required changes.
• Participate in supplier performance reviews and coordinate documented improvement plans with clear owners, milestones, and follow-up requirements.
• Remove operational barriers to recovery, including unresolved data issues and stalled account activity, while maintaining client requirements and compliance controls.
• Distribute Agency/Attorney Network Guides to suppliers and track required signatures.
• Execute inventory transfers for terminated firms.

Client Operational Integration

• Support the new-client implementation team with onboarding and operational setup related to service-level agreements (SLAs), Agency/Attorney Network Guides (ANGs), supplier memos, and electronic data interchange (EDI) reporting.
• Lead new-supplier contracting, operational training, and EDI testing to support smooth integration.
• Collaborate with other departments to design and develop operational processes, coordinate with suppliers, and support new client reporting requirements and process improvements.
• Drive process redesign and automation to reduce manual work, improve accuracy, shorten turnaround times, and increase operational capacity.
• Assist with updates to Agency/Attorney Network Guides.
• Assist with updates to service-level agreements (SLAs).
• Assist with updates to supplier memos.
• Help triage new client reporting and procedure requests and develop related operational processes.

Additional duties as assigned, consistent with the scope of the position.

Qualifications

• Bachelor’s degree in Business, Operations Management, Finance, or a related field preferred; equivalent relevant experience will be considered.
• Eight or more years of progressive experience in accounts receivable management, third-party servicing, collections, or related financial operations, including three to five years of people leadership experience.
• Experience in a network management firm, master servicer, legal forwarding organization, debt buyer, or agency or law-firm servicing environment strongly preferred.
• Demonstrated experience leading operational teams and workflows beyond direct collector or call-center supervision.
• Strong understanding of account inventory management, reconciliations, documentation workflows, third-party servicing, and the receivables lifecycle.
• Proven success implementing operational controls, managing cross-functional projects, and delivering measurable process improvements.
• Strong analytical and problem-solving skills, proficiency in Excel and SQL, and the ability to interpret portfolio data and management reports.
• Working knowledge of consumer protection, collections, privacy, and data-security requirements relevant to receivables servicing and network oversight.
• Demonstrated ability to communicate clearly and professionally with suppliers and clients by phone and in writing, including explaining requirements, addressing deficiencies, coordinating corrective actions, and following issues through resolution.
• Ability to manage competing priorities while holding teams and partners accountable.

Preferred Systems Experience

• Collection and servicing platforms; experience with Collection Master is a plus.
• Microsoft 365 Suite, intermediate to advanced knowledge in Excel, SharePoint, and workflow or project-management tools.
• Power BI, SQL, or comparable reporting and analytics tools preferred.
• Secure file transfer, electronic data interchange, account mapping, and document-management systems.

COMPENSATION & BENEFITS:

• Pay Range: $95,000 - $135,000 depending on qualifications and experience.
• Company-subsidized employee health insurance, including medical, dental, and vision.
• 401(k) with company match
• Paid time off and holidays

160 Inverness Drive West | Suite 200 | Englewood, CO 80112