Director of Operations (Multi-Site Medical Practice Manager)

Urgent Team Walk-in Urgent Care; Decatur (AL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Salary

Medical/Dental/Vision

Retirement Plan

Education Reimbursement

Paid Time Off

Job summary

Huntsville Hospital Urgent Care is seeking a Director of Operations to oversee the Alabama market. The role focuses on daily operations and multi-site management for 4–6 locations, ensuring service quality and strong patient experience.

The ideal candidate has healthcare management experience, is skilled in workflow optimization and team leadership, and can drive performance across centers and home-office collaboration.

Qualifications

• 3–5 years healthcare management experience.
• Urgent or primary care experience preferred.
• Ability to maintain a highly structured environment.

Responsibilities

• Evaluate patient flow and resource utilization across centers.
• Monitor wait times and adjust workflows for efficiency.
• Identify opportunities to expand services and center scope.
• Maintain high team morale and a professional work environment.
• Counsel, discipline, and/or terminate team members as needed.
• Own performance results: patient experience, volume, finances, and service standards.
• Serve as liaison between home office and center teams.
• Provide SME for training and systems (UltiPro, DocuTAP, Healthstream).
• Implement Home Office policies and operational guidelines.
• Drive OccHealth sales and grassroots marketing with home office support.

Skills

Healthcare management

Workflow optimization

Team leadership

Multi-site operations

Job description

Huntsville Hospital Urgent Care is looking for a Director of Operations to join our team in the Alabama market. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their 4-6 locations.

Job Summary

The overall operational responsibility for the business functions of the assigned centers (multi-site, with a minimum of 4 centers and a maximum of 10) to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.

Key Responsibilities

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Evaluates patient flow through the center to ensure appropriate utilization of business resources
• Monitor wait times for the center and manage the workflow accordingly
• Identifies opportunities to increase business and scope of services provided by the center
• Ensures high team member morale and a professional, effective, and efficient working atmosphere
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serve as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions
• Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthstream, Front Desk processes and Occupational Health
• Implement the policies and procedures from the Home Office. Follow all operational guidelines
• Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders

Supervisory Responsibilities

Oversee all team members assigned within your area

WHAT'S REQUIRED?

• 3-5 years of healthcare management experience required; Urgent or Primary Care experience is preferred
• Working knowledge of work flow and scheduling
• Must be able to maintain a highly structured environment

Full-time Benefits Include

• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!