Director of Operations (Multi-Site Medical Practice Manager)

Urgent Team Walk-in Urgent Care; South Pittsburg (TN); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

CE reimbursement

Paid time off

Job summary

Physicians Care in Chattanooga, TN is seeking a Director of Operations with healthcare office experience to lead daily operations and management functions for multiple centers. The role provides overall operational responsibility for 4–10 centers, focusing on service quality, financial results, resource utilization, and a superior patient experience.

Responsibilities include optimizing patient flow, monitoring wait times, driving growth, maintaining team morale, and serving as SME for training

Qualifications

• Experience in healthcare management is required.
• Strong scheduling and workflow knowledge.
• Ability to lead multi-site operations and teams.

Responsibilities

• Oversee all team members assigned within your area.
• Manage patient flow and center resource utilization.
• Monitor wait times and adjust workflows accordingly.
• Drive growth and opportunities to expand services.
• Maintain high team morale and professional environment.
• Act as SME for training and systems (UltiPro, DocuTAP, Healthstream).

Skills

Healthcare management

Workflow optimization

Scheduling

Leadership

Operations management

Tools

UltiPro

DocuTAP

Healthstream

Front Desk systems

Job description

Physicians Care is looking for a Director of Operations to join our team in Chattanooga, TN. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their location(s).

Job Summary

The overall operational responsibility for the business functions of the assigned centers (multi-site, with a minimum of 4 centers and a maximum of 10) to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.

Key Responsibilities

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Evaluates patient flow through the center to ensure appropriate utilization of business resources
• Monitor wait times for the center and manage the workflow accordingly
• Identifies opportunities to increase business and scope of services provided by the center
• Ensures high team member morale and a professional, effective, and efficient working atmosphere
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serve as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions
• Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthstream, Front Desk processes and Occupational Health
• Implement the policies and procedures from the Home Office. Follow all operational guidelines
• Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders

Supervisory Responsibilities

Oversee all team members assigned within your area

WHAT'S REQUIRED?

• Previous experience working in a healthcare environment; management experience required
• Working knowledge of work flow and scheduling
• Must be able to maintain a highly structured environment

Full-time Benefits Include

• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!