Director of Operations (Multi-Site Medical Practice Manager)

Urgent Team Walk-in Urgent Care; Cullman (AL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental & vision

Retirement plans

CE reimbursement

PTO

Job summary

Huntsville Hospital Urgent Care in Alabama seeks a Director of Operations to lead the market across 4–6 urgent care centers. The role blends daily operational oversight with strategic management to ensure service quality, financial results, resource utilization, and a superior patient experience.

The director will optimize patient flow, manage scheduling, oversee staff performance, and collaborate with the home office.

Qualifications

• 3-5 years of healthcare management experience required.
• Working knowledge of workflow and scheduling.
• Must maintain a highly structured environment.

Responsibilities

• Evaluate patient flow and resource utilization.
• Monitor wait times and adjust workflow.
• Identify opportunities to expand services and center scope.
• Ensure high team morale and professional atmosphere.
• Counsel, discipline or terminate staff as needed.
• Own performance results for patient experience, volume, finances and service standards.
• Serve as liaison between home office and center teams.
• Fill in across positions as needed to support operations.

Skills

Healthcare management

Workflow management

Scheduling

UltiPro

DocuTAP

Healthstream

Tools

UltiPro

DocuTAP

Healthstream

Job description

Huntsville Hospital Urgent Care is looking for a Director of Operations to join our team in the Alabama market. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their 4-6 locations.

Job Summary

The overall operational responsibility for the business functions of the assigned centers (multi-site, with a minimum of 4 centers and a maximum of 10) to ensure service quality, financial results, optimum utilization of resources, efficient delivery of services and a superior patient experience.

Key Responsibilities

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Evaluates patient flow through the center to ensure appropriate utilization of business resources
• Monitor wait times for the center and manage the workflow accordingly
• Identifies opportunities to increase business and scope of services provided by the center
• Ensures high team member morale and a professional, effective, and efficient working atmosphere
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serve as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions
• Effectively serve as a fill-in on all positions qualified for, when absences or patient volumes warrant additional help
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthstream, Front Desk processes and Occupational Health
• Implement the policies and procedures from the Home Office. Follow all operational guidelines
• Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders

Supervisory Responsibilities

Oversee all team members assigned within your area

WHAT'S REQUIRED?

• 3-5 years of healthcare management experience required; Urgent or Primary Care experience is preferred
• Working knowledge of work flow and scheduling
• Must be able to maintain a highly structured environment

Full-time Benefits Include

• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!