Front Desk Representative

Gastro Health; Framingham (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Gastro Health in Framingham, MA is seeking a Front Desk Representative to join our endoscopy center team. The role interfaces with patients and provides administrative support to physicians and providers.

Responsibilities include greeting patients, managing records, verifying insurance, collecting payments, balancing the day’s cash, and maintaining a welcoming lobby. Experience in medical practice and strong communication are required.

Qualifications

• 2+ years’ experience in medical practice or a similar setting.
• Strong communication and data-entry skills.
• Knowledge of insurance carrier requirements.

Responsibilities

• Greet patients in a pleasant and timely manner.
• Use practice management system to create provider records and scan documents.
• Verify registration forms and obtain physician information.
• Ensure patient has current referral when required.
• Verify insurance benefits and eligibility prior to visits/procedures.
• Collect co-payments and balances and post payments.
• Balance and close the time-of-service batch daily.
• Assist patients with balance questions and payments.
• Maintain lobby/reception area cleanliness and stocking.

Skills

Customer Service

Data Entry

Effective Communicator

Insurance Knowledge

Multi-tasker

Positive Attitude

Self-Directed

Team Player

Cross-train

Job description

Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver health. Now with more than 120 locations in seven states, our team of physicians, advanced practice providers, nutritionists, technicians, and support team are on a mission to provide outstanding medical care and an exceptional healthcare experience.

Position Summary:

Come be apart of an exciting opportunity at a new endoscopy center! The Front Desk Representative interacts with patients daily, and they provide valuable administrative assistance to the physicians and providers.

Essential Functions include but are not limited to the following:

• Greet patients in a pleasant and timely manner.
• Utilize practice management system to create provider records, scan medical records & documents including active medical insurance cards, driver’s license, or equivalent ID, & maintain insurance information.
• Verify registration forms are complete & obtain referring physician & primary physician information.
• Ensure the patient has a current referral on the date of service. Obtain referral if necessary.
• Verify insurance benefits and eligibility prior to office visits & procedures.
• Collect all applicable co-payment, coinsurance, deductible, or outstanding balances from the patient & post all payments collected.
• Ensure the time-of-service batch is balanced and closed daily.
• Research & assist patients with questions regarding balances including collecting applicable payments.
• Maintains cleanliness and neatness of lobby/reception area including stocking of business cards.
• Other duties as assigned.

Job Specifications/Qualifications:

• 2+ years’ experience in medical practice or a similar setting

Required Skills And Abilities:

• Computer Literate
• Customer Service
• Data Entry
• Effective Communicator
• Knowledge of insurance carrier requirements
• Multi-tasker
• Positive Attitude
• Self-Directed
• Team Player
• Must be willing to cross-train

Why You'll Thrive at Gastro Health

We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

Physical Requirements And Working Conditions:

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Primarily performed in an office environment with moderate noise levels.
• Frequent sitting, standing, walking, bending, reaching, computer use, and communication.
• Occasional lifting up to 10 lbs., pushing/pulling, and climbing stairs.
• Frequent interaction with staff, managers, patients, families/caregivers, providers, vendors, and other business partners.
• May require occasional weekends, holidays, or varying shifts based on business needs.

Communication Requirements:

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.

Behaviors

Preferred

• Team Player: Works well as a member of a group

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.