Director of Operations & Growth Excellence

360 Fire & Flood; Bedford Park (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Vision insurance

Paid time off

Job summary

360 Fire & Flood is seeking an experienced Operations Director to oversee daily operations, drive efficiency, and lead high-performing teams across the organization. The role focuses on aligning operational strategy with growth, improving service delivery, and managing budgets and resources.

Successful candidates will demonstrate strong leadership, strategic thinking, financial acumen, and the ability to manage multiple priorities in a fast-paced, national restoration environment.

Qualifications

• 7+ years of operational leadership experience, including senior management roles.
• Proven success leading multi-functional teams and complex operations.
• Experience implementing processes that cut costs and improve service delivery.

Responsibilities

• Develop and execute operational strategies aligned with company goals.
• Oversee daily operations ensuring efficiency, productivity, quality and customer satisfaction.
• Lead and develop department managers and teams to foster accountability and collaboration.
• Set goals, KPIs, and metrics to monitor performance and drive results.
• Collaborate with executives on budgets, forecasts, and long-term plans.
• Oversee budgeting, cost control, and profitability of operations.
• Plan workforce, staffing, succession, and development within operations.
• Perform other duties as assigned.

Skills

Leadership

Strategic thinking

Financial acumen

Team building

Education

Bachelor's degree in business administration / operations management / construction management

Tools

Project management

Job description

360 Fire & Flood is seeking an experienced Operations Director to oversee daily operations, drive efficiency, and lead high-performing teams across the organization. The role focuses on aligning operational strategy with growth, improving service delivery, and managing budgets and resources.

Successful candidates will demonstrate strong leadership, strategic thinking, financial acumen, and the ability to manage multiple priorities in a fast-paced, national restoration environment.