Director of Operations: Growth & Care Excellence - Home Care

Senior Helpers Parent Account; Reno (NV); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Pay On Demand

Bonus structure

Job summary

Senior Helpers Northern Nevada seeks a dynamic Director of Operations to lead the Reno location, driving revenue growth and ensuring exceptional quality of care. You will guide day-to-day operations, oversee budgeting, and shape strategies to expand partnerships and service reach.

The role requires strong leadership, deep operations experience in home care, and a proven ability to inspire teams while delivering results in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent combination of 5+ years of relevant work experience.
• Minimum 5 years of operations and employee management experience.
• Senior care experience strongly preferred.
• Proven sales development and sales management experience.
• Strong business acumen and organizational skills.
• Proactive with foreseeing issues and providing resolutions.
• Strong collaboration with teams and corporate partners.
• Proficiency in MS Word, Excel, Internet and Outlook.

Responsibilities

• Manage day-to-day operations and provide leadership to care and office teams.
• Strategize and direct business operations to achieve goals and vision.
• Oversee budget and P&L of the region, allocate resources.
• Develop partnerships, joint ventures, and alliances.
• Negotiate to ensure revenue growth and growth strategy.
• Implement strategies for high-quality client care and resource utilization.
• Ensure client satisfaction and experience.
• Oversee staffing and recruitment to meet business needs.
• Oversee training and development of teams.
• Adhere to compliance practices and company policies.
• Oversee timekeeping and payroll collaboration.
• Monitor competitive landscape and identify expansion opportunities.
• Perform other tasks as assigned.

Skills

Operations management

Sales development

Leadership

Business acumen

Organizational skills

Problem solving

Collaborative skills

Prioritization

Learning quickly

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Internet

Outlook

Job description

Senior Helpers Northern Nevada seeks a dynamic Director of Operations to lead the Reno location, driving revenue growth and ensuring exceptional quality of care. You will guide day-to-day operations, oversee budgeting, and shape strategies to expand partnerships and service reach.

The role requires strong leadership, deep operations experience in home care, and a proven ability to inspire teams while delivering results in a fast-paced environment.