Director of Operations (EDIT JOB DESCRIPTION BEFORE POSTING)

Senior Helpers Parent Account; Reno (NV); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Pay On Demand

Bonus structure

Job summary

Senior Helpers Northern Nevada seeks a dynamic Director of Operations to lead the Reno location, driving revenue growth and ensuring exceptional quality of care. You will guide day-to-day operations, oversee budgeting, and shape strategies to expand partnerships and service reach.

The role requires strong leadership, deep operations experience in home care, and a proven ability to inspire teams while delivering results in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent combination of 5+ years of relevant work experience.
• Minimum 5 years of operations and employee management experience.
• Senior care experience strongly preferred.
• Proven sales development and sales management experience.
• Strong business acumen and organizational skills.
• Proactive with foreseeing issues and providing resolutions.
• Strong collaboration with teams and corporate partners.
• Proficiency in MS Word, Excel, Internet and Outlook.

Responsibilities

• Manage day-to-day operations and provide leadership to care and office teams.
• Strategize and direct business operations to achieve goals and vision.
• Oversee budget and P&L of the region, allocate resources.
• Develop partnerships, joint ventures, and alliances.
• Negotiate to ensure revenue growth and growth strategy.
• Implement strategies for high-quality client care and resource utilization.
• Ensure client satisfaction and experience.
• Oversee staffing and recruitment to meet business needs.
• Oversee training and development of teams.
• Adhere to compliance practices and company policies.
• Oversee timekeeping and payroll collaboration.
• Monitor competitive landscape and identify expansion opportunities.
• Perform other tasks as assigned.

Skills

Operations management

Sales development

Leadership

Business acumen

Organizational skills

Problem solving

Collaborative skills

Prioritization

Learning quickly

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Internet

Outlook

Job description

Senior Helpers Northern Nevada is seeking a dynamic leader to run our Reno location. The Director of Operations (DO) is responsible for the revenue growth, planning, directing, overseeing and control of the day to day and long-term activities of the region. This leader’s essential objective is to drive strategy and scale growth while maintaining exceptional quality of care. A key role of this position will be to create an environment and culture that provides strong vision, direction, and support to teams that will impact the growth and ensure success for all. The ideal candidate will possess an entrepreneurial spirit and have a breadth of hands‑on experience in operations, business, and sales development in home care or a closely related care industry. He or she will have proven experience of shaping a culture and inspiring excellent results from their team. Our employees enjoy positive workplace culture and camaraderie, while recognizing that the work they do makes a difference for our clients and their families. At Senior Helpers Northern Nevada, we believe our employees are our greatest asset.

Job Duties:

• Manage the day-to-day operations, provide daily support and leadership to care and office teams.
• Strategize, organize, and direct business operations to achieve goals, directives, and vision. and mission of the company.
• Oversee budget and P&L of the region, allocate necessary resources.
• Formulate strategies for both new and existing partnerships, joint ventures and/or alliances.
• Negotiate and influence to ensure revenue growth.
• Participate in the development and implementation of specific strategies that will ensure high-quality client care and effective utilization of resources, for growth and financial viability.
• Ensure optimal client satisfaction and experience.
• Ensure staffing and recruitment initiatives meet and support business needs.
• Oversee, training, and development of care and office team.
• Adhere to federal, state, and local compliance practices.
• Adhere to processes and practices around company administration and policy.
• Oversee accurate time keeping and records; collaborate with Payroll.
• Maintain awareness of competitive landscape. Identify opportunities for market and client expansion, and new business development.
• Perform other tasks as assigned or needed.

Qualifications:

• Bachelor's Degree preferred (or equivalent combination of 5+ years of relevant work experience)
• Minimum 5 years of operations and employee management experience required.
• Senior care experience strongly preferred.
• Demonstrable sales, sales development, and sales management experience
• Possess a strong business acumen.
• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
• Proactive with foreseeing potential issues and providing multiple resolutions.
• Strong collaboration skills with both subordinate team and corporate partners
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
• Ability to learn software programs quickly.

Benefits:

• 401(k) matching
• Paid Time Off
• Pay On Demand
• Bonus structure

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws