Director of Operations, Facilities & Service Delivery

Seamless FM LLC; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Seamless FM in Texas is seeking a Director of Operations to lead facility service delivery, strengthen operational processes, and ensure consistent execution across client accounts. This hands-on leader will develop teams, manage service providers, and resolve complex issues.

Responsibilities include establishing standards for response, scheduling, quality, documentation, and issue resolution, while coaching the operations team and coordinating with Account Managers to enhance service delivery.

Qualifications

• 8+ years of experience in facilities management, field services, property services, or a related operations environment.
• 3+ years of experience leading teams, including performance management and coaching.
• Experience overseeing services across multiple clients, sites, or markets.
• Proven ability to manage vendors or contractors and resolve complex service issues.
• Experience developing operational processes, measuring performance, and managing budgets.
• Strong leadership, communication, and decision-making skills.
• Proficiency with work order systems, reporting tools, and Microsoft Office or Google Workspace.
• Bachelor's degree is preferred, or equivalent relevant experience.

Responsibilities

• Lead daily operations across assigned accounts and service locations.
• Establish standards for work order response, scheduling, quality, documentation, and issue resolution.
• Manage, coach, and hold operations team members accountable for results.
• Oversee service provider onboarding, performance, and escalations.
• Partner with Account Managers to address client needs and improve service delivery.
• Track response times, completion rates, service quality, and other operational measures.
• Identify process gaps and implement improvements that support growth.
• Plan staffing and service capacity and monitor operational costs.
• Take ownership of urgent or high-impact issues through resolution.

Skills

Leadership

Vendor management

Budget management

Communication

MS Office / Google Workspace

Education

Bachelor's degree (preferred)

Tools

Work order systems

Reporting tools

Microsoft Office

Google Workspace

Job description

Seamless FM in Texas is seeking a Director of Operations to lead facility service delivery, strengthen operational processes, and ensure consistent execution across client accounts. This hands-on leader will develop teams, manage service providers, and resolve complex issues.

Responsibilities include establishing standards for response, scheduling, quality, documentation, and issue resolution, while coaching the operations team and coordinating with Account Managers to enhance service delivery.