Director of Operations Excellence & Efficiency

Tastytrade; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Plans

Dental & Vision Benefits

Generous PTO

401(k) with company match

Parental Leave

Wellness programs

Onsite gym

Casual dress

Job summary

IG North America is seeking an experienced Biz Ops leader focused on operational performance, cost to serve, and tooling optimization. You will partner with Engineering, Data, and operational leaders to deliver measurable efficiency and better decision-making across day-to-day operations.

You will own the roadmap for tooling investments, build or buy decisions, and develop performance dashboards, with a hands-on approach to drive cost reductions and speed improvements.

Qualifications

• Depth in operations and tooling
• Experience building cost to serve models
• Ability to design KPI frameworks that actually drive behavior
• Strong communication with CEO, board, and frontline managers

Responsibilities

• Own tooling and cost to serve initiatives across operating teams
• Define and maintain cost to serve models by channel, segment, or customer
• Design KPI frameworks and reporting systems used by operational teams
• Build and maintain dashboards and real-time reporting for leadership
• Lead cross-functional projects from diagnosis to implementation and measurable impact
• Support new product or market launches with operational playbooks and staffing plans

Skills

Operations expertise

Cost to serve

Data-driven decisions

Stakeholder communication

Job description

IG North America is seeking an experienced Biz Ops leader focused on operational performance, cost to serve, and tooling optimization. You will partner with Engineering, Data, and operational leaders to deliver measurable efficiency and better decision-making across day-to-day operations.

You will own the roadmap for tooling investments, build or buy decisions, and develop performance dashboards, with a hands-on approach to drive cost reductions and speed improvements.