Director of Operations, Community Association Services

WPM Real Estate Management; Owings Mills (MD); Sur place; USD 117 000 - 143 000; Plein temps

Résumé du poste

WPM Real Estate Management in Owings Mills, MD, seeks a Director of Operations for the Association Real Estate Division (ARE). This role provides strategic leadership, operational oversight, and performance management to ensure client satisfaction and strong governance across assigned communities.

Responsibilities include mentoring managers, driving profitability, leveraging Vantaca for workflow and client communication, and partnering with Boards of Directors to uphold WPM standards, ethics,

Qualifications

• Bachelor's degree in business, real estate, or related field.
• PCAM designation preferred; CMCA or AMS required.
• 7 years in community association management with 3+ years in senior/leadership role.

Responsabilités

• Oversee ARE operations and management across communities.
• Lead, mentor, and evaluate community managers for performance and growth.
• Ensure profitability, exceptional client service, and governance support.
• Leverage Vantaca for workflow automation and client communications.

Connaissances

Leadership

Strategic planning

Governance

Formation

Bachelor's degree in business, real estate, or related field

PCAM designation through CAI

CMCA or AMS designation required

Outils

Vantaca platform

Description du poste

WPM Real Estate Management in Owings Mills, MD, seeks a Director of Operations for the Association Real Estate Division (ARE). This role provides strategic leadership, operational oversight, and performance management to ensure client satisfaction and strong governance across assigned communities.

Responsibilities include mentoring managers, driving profitability, leveraging Vantaca for workflow and client communication, and partnering with Boards of Directors to uphold WPM standards, ethics,