Director of Operations & Client Experience (Multi-Location)

Haus of Portraiture; Santa Monica (CA); On-site; USD 92,700 - 113,300; Full time

Benefits offered by this job

Performance-based bonus opportunities

401(k)

Job summary

A high-end portrait studio is seeking a Director of Operations & Client Experience to oversee and optimize operations across multiple locations. The ideal candidate should have proven leadership experience, be highly organized, and possess strong operational skills. Responsibilities include leading staff, managing budgets, ensuring client satisfaction, and supporting sales initiatives. This role offers a salary of $103,000/year plus performance-based bonuses and a 401(k).

Qualifications

• Proven leadership/management experience in service-based retail or hospitality.
• Strong understanding of operations, systems, and sales.
• Comfortable with numbers, reporting, and budgets.

Responsibilities

• Own and improve all studio systems, SOPs, and workflows.
• Lead, coach, and hold staff accountable across multiple locations.
• Manage schedules, payroll oversight, inventory, reporting, and budgets.
• Handle client escalations and protect a 5-star customer experience.

Skills

Leadership

Operations management

Detail-oriented

Problem-solving

Job description

A high-end portrait studio is seeking a Director of Operations & Client Experience to oversee and optimize operations across multiple locations. The ideal candidate should have proven leadership experience, be highly organized, and possess strong operational skills. Responsibilities include leading staff, managing budgets, ensuring client satisfaction, and supporting sales initiatives. This role offers a salary of $103,000/year plus performance-based bonuses and a 401(k).