Director of Operations (CA)

GT Independence; Los Angeles (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization where your efforts can truly impact lives. As the Director of Operations, you will lead the management of operational units, ensuring exceptional fiscal intermediary services are provided. This role offers a unique opportunity to shape strategic objectives, foster team development, and drive continuous improvement in service delivery. With a strong emphasis on collaboration and autonomy, this position is perfect for someone who thrives in a dynamic environment and is passionate about making a difference. Enjoy a flexible work environment and the chance to grow professionally while contributing to a mission-driven organization.

Benefits

Flexible time off

Competitive wages

Professional growth opportunities

Qualifications

• 5+ years of relevant experience in operations management.
• Strong knowledge in business management and leadership.

Responsibilities

• Oversee operational units to ensure exceptional service delivery.
• Develop and implement operational policies and procedures.

Skills

Leadership

Communication Skills

Critical Thinking

Problem Solving

Organizational Skills

Time Management

Relationship Building

Education

Bachelor’s Degree in Business or Human Services

Tools

Microsoft Office

Job description

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2024-2025!

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

RESPONSIBILITIES AND DUTIES

• Maintains Operational Standards
• Formulates, implements, and communicates operational policies and procedures
• Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
• Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
• Develops leadership and management skills within subordinates
• Approves performance appraisals and wage increases
• Develops metrics to measure operations performance
• Participates in the development of new services for recently acquired contracts
• Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
• Monitors workloads of the group and re-assigns agencies and programs appropriately
• Collaborates with directors and executives from other functional areas to optimize delivery of services
• Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
• Identifies opportunities to improve our processes
• Builds and maintains relationships with Agencies
• Promote adherence to and upholds the company’s mission and values
• Other duties as assigned

EDUCATION

• Bachelor’s Degree in business, human services or related field or equivalent work experience.

EXPERIENCE AND QUALIFICATIONS

• At least 5 years of experience relevant to the work performed
• Knowledgebase in supervision, business management and leadership
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with Critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating and maintaining highly effective team
• Competent in the use of Microsoft Office programs and the Internet

WORK ENVIRONMENT

Work is performed from a home office but travel may be required within the state.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.