Director of Operations

JM TEST SYSTEMS LLC; Wooddale East (LA); On-site; USD 160,000 - 230,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off and holidays

Life insurance

Training and development

Growth opportunities

Job summary

JM Test Systems is seeking a Director of Operations to unify and scale its multi-location network, standardizing processes and integrating acquisitions.

You will partner with the CRO, Director of Marketing, and division leaders to optimize profitability, pricing, and service offerings while building high‑performing teams and a safety‑first culture.

This senior leadership role provides broad visibility across locations and a direct impact on growth, efficiency, and customer satisfaction.

Qualifications

• MBA or an equivalent advanced degree is required.
• Proven experience leading operations across multiple locations with P&L responsibility.
• Experience standardizing and scaling a multi-location business, including acquisition integration.
• Strong business and financial insight to guide pricing and services.
• Track record of improving efficiency, turnaround times, and customer satisfaction through process and technology.
• Excellent communication and relationship-building with customers, leaders and teams at all levels.
• Preferred: experience in rental, calibration, testing, or industrial services.

Responsibilities

• Standardize operations across locations to create scalable, consistent processes.
• Integrate acquisitions and align people, processes, and systems.
• Drive EBITDA and revenue to plan through pricing, services, and cost controls.
• Grow market share with pricing, digital strategy, and partnerships.
• Delight customers via surveys, faster turnaround, and prompt issue resolution.
• Lead safety-first culture across locations.
• Build high-performing teams with clear goals and coaching.

Skills

Multi-location operations

P&L ownership

EBITDA & revenue planning

Integration of acquisitions

Pricing strategy

Leadership & talent development

Stakeholder communication

Education

MBA or related advanced degree

Job description

AboutJM Test Systems

JM Test Systems provides calibration, test and measurementequipment, and technical services across multiple business segments and servicelocations. We help customers in industrial, energy, manufacturing, and otherdemanding environments keep critical instruments accurate, compliant, and readyto perform.

JobSummary — The Opportunity

Our network of locations is where JM Test Systems deliversfor customers every day, in our labs, on our rental floors, and in the field.As we grow, both organically and through acquisitions, we're looking for aDirector of Operations to bring our locations together into one consistent,scalable operation.

In this role, you will restructure and standardize how ourgrowing locations operate, integrate newly acquired businesses, and build thefoundation that lets us scale, all while driving profitability, revenue growth,turnaround times, safety, and customer satisfaction. You'll partner with ourChief Revenue Officer, Director of Marketing, and division managers to growmarket share, sharpen pricing and service offerings, and bring in the processesand technology that help our teams work smarter.

You'll thrive here if you're a strategic, data-driven leaderwho develops strong teams, stays close to customers, and has built consistencyand scale across a growing, multi-location business.

KeyResponsibilities & Outcomes

• Standardizefor scale. Restructure operations across our locations to create consistentprocesses, structures, and standards that support continued growth.
• Integrateacquisitions. Lead the operational integration of newly acquiredbusinesses, bringing their people, processes, and systems into the JM TestSystems way of working.
• Drivefinancial performance. Deliver EBITDA and revenue to plan across alllocations through smart pricing, expanded service offerings, sales strategies,and cost control.
• Growmarket share. Work with the CRO and Director of Marketing on digitalstrategy, new market segments, product category management, strategicpartnerships, and brand visibility.
• Delightcustomers. Improve customer satisfaction and loyalty through regularsurveys, feedback, faster turnaround, and prompt issue resolution.
• Makeoperations more efficient. Streamline processes, automate tasks, implementtechnology, and optimize resources to improve order fulfillment and calibrationand repair turnaround times.
• Lead asafety-first culture. Ensure every location meets safety programs, audits,and inspections, and stays compliant with industry regulations and companypolicies.
• Buildhigh-performing teams. Set clear goals, coach and develop leaders,recognize performance, and improve engagement and retention across the network.

WhatYou Bring

• Required:MBA or a similar advanced degree in business or a related field.
• Required:Proven experience leading operations across multiple locations, withaccountability for P&L, EBITDA, and revenue results.
• Required:Track record of standardizing and scaling a growing multi-locationbusiness, including integrating acquisitions.
• Required:Strong business and financial insight, with the ability to use data andmarket trends to guide pricing, service offerings, and strategy.
• Required:Track record of improving efficiency, turnaround times, and customersatisfaction through process and technology, and of developing talent andbuilding engaged teams.
• Required:Excellent communication and relationship-building skills with customers,leaders, and teams at every level.
• Preferred:Experience in rental, calibration, testing, or industrial services.

WhyJM Test Systems?

This is a senior leadership role with a direct impact on howJM Test Systems grows. You'll work alongside our executive team, lead across anetwork of locations and service lines, and have the ownership to build theoperating model that carries us through our next stage of growth.

Benefits

• Medical, dental, and vision insurance
• HSA with employer contribution
• Paid time off and company holidays
• 401(k) retirement plan with company matching
• Company-paid life insurance
• Supplemental insurance policies
• Training and development opportunities
• Opportunities for continued growth within JMTest Systems

EqualOpportunity Employer

JM Test Systems is an Equal Opportunity Employer. We arecommitted to providing equal employment opportunities to all applicants andemployees without regard to race, color, religion, sex, national origin, age,disability, genetic information, veteran status, or any other characteristicprotected by applicable federal, state, or local law.