Director of Operations

State-of-West-Virgini; West Virginia; On-site; USD 110,000 - 150,000; Full time

Job summary

State of West Virginia is seeking a Director to oversee the Governor’s Office constituent services team, scheduling and events coordination, and board appointment processes. This role supports the Chief of Staff and works with External Affairs to ensure efficient operations and integrity across public-facing activities.

The director will lead cross-functional teams, maintain confidentiality, and build strong relationships with internal and external stakeholders while navigating a fast-paced

Qualifications

• Bachelor’s degree in public administration, business, human resources or law.
• 4+ years of experience in senior operations or public administration.
• Experience in matrixed management structures and coordinating with cross-functional teams.

Responsibilities

• Oversee the constituent services team and ensure timely completion of casework and correspondence.
• Manage Governor’s scheduling and support team and ensure timely responses and proper briefing materials.
• Coordinate with Communications, External Affairs and Legislative Affairs to align Governor’s schedule with external events.
• Oversee the Governor’s Office events coordinator and ensure coordination with relevant teams.
• Identify upcoming board vacancies and manage vetting processes for board/commission appointments.
• Assist in identifying, vetting, and recommending potential state government appointees.

Skills

Confidentiality

Relationship-building

Customer service orientation

Fast-paced work

Multitasking

Deadline-driven

Proactive problem solving

Knowledge of West Virginia

Education

Bachelor’s degree in public administration, business, human resources or law

Job description

Reports to: Chief of Staff

This position will oversee the Governor’s Office constituent services team, Governor’s scheduling and support team, and events coordinator. The position, in coordination with the external affairs team, manages activities tied to the appointment process for over 200 state boards. This role assists the Chief of Staff in managing high-level personnel recruitment. By coordinating closely with leadership, the Director ensures the Governor’s administrative and public-facing operations function with seamless efficiency and integrity.

Key Responsibilities

• Responsible for oversight of the constituent services team which carries out the following duties:

  • Ensures timely completion of constituent casework
  • Manages constituent correspondence activities
  • Reviews and evaluates all requests for gubernatorial proclamations, awards, certificates of commendation, recognitions, and other community engagements

• Responsible for management of the daily activities of the Governor’s scheduling and support team

  • Establishes appropriate systems and processes to ensure all requests for meetings with the Governor and requests for Governor’s participation in external events are responded to in a timely manner and approved requests are clearly placed on the Governor’s schedule
  • Ensures the Governor receives all required briefing materials in advance of meetings, speaking events, and external engagements
  • Ensures the scheduling and support team are clearly coordinating with the communications, external affairs, and legislative affairs teams as well as the Events Coordinator to ensure there is internal alignment on Governor’s schedule

• Responsible for management of the Governor’s Office events coordinator and ensures appropriate coordination between the coordinator and the Communications, External Affairs, and Legislative Affairs teams

• Together with the Director of External Affairs, responsible for ensuring that the Governor is supported in all activities related to appointments to the over 200 state government boards and commissions:

  • Establishes and manages processes to identify upcoming board vacancies and timely identify potential replacement candidates
  • Utilizes internal and external networks to identify candidates that align with Governor’s policy agenda
  • Responsible for managing a thorough vetting process to ensure any potential candidate’s background and experience meets all requirements for board/commission service

• Assists the Governor and Chief of Staff in identifying, vetting, and recommending potential candidates for appointments throughout state government

Knowledge, Skills, and Attributes

• Ability to maintain confidentiality
• Skilled in developing and maintaining strong relationships with external stakeholders
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Skilled in managing multiple disparate activities concurrently
• Ability to set and meet deadlines
• Proactive problem solver
• Extensive knowledge of West Virginia and its citizens

Qualifications

• Bachelor’s degree from an accredited four-year college or university with a focus in public administration, business, human resources or law.
• 4+ years of experience in senior operations or public administration, preferably within a government or corporate environment.
• Demonstrated experience in working in matrixed management structures and coordinating with and leading cross-functional teams

Why Join Us?

You’ll be part of a team shaping statewide programs and public services. This role offers meaningful work, professional growth, and the opportunity to support leadership at the highest level of state government.