Director of Operations

Creative Alignments; Waltham (MA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Equity / profit-sharing

Medical, dental, and vision benefits

Hybrid work flexibility

Snacks provided

Job summary

Biena Snacks is seeking a Director of Operations & Supply Chain to steer the company’s day-to-day operations during a growth phase. You will own the S&OP process, manage the manufacturing network, and uphold quality across SQF/PCQI/HACCP programs while aligning with R&D, Finance, and Commercial teams.

You will also lead 3PL and warehouse execution, retailer scorecards, and drive cost-saving initiatives with an emphasis on scalable systems and a robust ERP roadmap.

Qualifications

• 8+ years of progressive operations leadership in food or beverage CPG.
• 3+ years at manager or director level owning a manufacturing network.
• Experience running S&OP or IBP monthly cycles in a growth-stage environment.
• SQF, PCQI, or HACCP certification with CAPA leadership across manufacturers.
• Demonstrated 3PL and warehouse network management and product commercialization in fast-growth environments.
• Bachelor's degree required.

Responsibilities

• Run the monthly S&OP cycle end to end, aligning demand, supply and inventory across the network.
• Manage the manufacturing network day to day, onboarding, qualification, scorecards and new product rollouts.
• Own the quality system in partnership with R&D, driving SQF/PCQI/HACCP compliance and FDA readiness.
• Lead 3PL and warehouse management, retailer scorecards, and root-cause improvements on deductions.
• Drive cost engineering across ingredients, packaging, freight, and 3PL; maintain SOP library and ERP roadmap.

Skills

Operations leadership

S&OP/IBP monthly cycles

3PL/warehouse management

Quality systems (SQF/PCQI/HACCP)

Cross-functional collaboration

Education

Bachelor's degree

APICS/CPIM certification

Six Sigma certification

Tools

ERP systems

Integrated systems implementation

Job description

Be the person Biena counts on to make our snacks and get them onto retail shelves across the country, on time, every single time.

Biena Snacks

Biena is one of the fastest-growing brands in better-for-you snacking, pioneering the protein snack movement with award-winning Chickpea Snacks, and our new high-protein Crispy Edamame line. Distributed in 15,000+ stores including Whole Foods, Target, Sprouts, Costco, and Kroger, Biena Snacks are both delicious and truly nutritious.

What You Will Do

As Director of Operations & Supply Chain, you'll lead the day-to-day execution of Biena's operations function during a period of rapid growth across natural, mass, club, and specialty channels. Reporting to the VP of Operations & Supply Chain, you'll own the operational scoreboard: S&OP, manufacturing execution, quality and food safety, 3PL and warehouse management, and retailer performance, while building the systems and playbooks that support Biena's next phase of growth.

Responsibilities:

• Run the monthly S&OP cycle end to end, driving alignment across demand, supply, and inventory, and manage capacity reservation across the co-manufacturing network
• Manage the manufacturing network day to day, owning onboarding, technical qualification, scorecards, and new product commercialization from pilot to full rollout
• Own the quality system in partnership with R&D, driving SQF, PCQI, and HACCP compliance, CAPA leadership, and FDA visit readiness
• Manage the 3PL and warehouse network, own retailer scorecards, and drive root-cause fixes on deductions and chargebacks
• Lead cost engineering initiatives across ingredients, packaging, freight, and 3PL, and own the SOP library and supply chain systems roadmap, including ERP evaluation

Who You Are

You're an operations leader who has built a career inside food or beverage CPG, comfortable owning a manufacturing network end to end and just as comfortable being hands-on at a partner facility when something needs fixing. You bring a strong quality systems background, a command of operational KPIs and financial levers, and the collaboration skills to work across R&D, Finance, and Commercial in a lean, high-ownership environment.

Qualifications:

• 8+ years of progressive operations leadership in food or beverage CPG, including 3+ years at the manager or director level owning a manufacturing network
• Direct experience running S&OP or IBP monthly cycles in a growth-stage environment
• SQF, PCQI, or HACCP certification, with documented CAPA leadership across manufacturers
• Demonstrated 3PL and warehouse network management, and a track record commercializing new products in fast-growth environments
• Bachelor's degree required
• Preferred: better-for-you snack, protein, or plant-based category experience, APICS/CPIM or Six Sigma certification, and experience moving operations from spreadsheet-based tools into formal integrated systems

Benefits

• Competitive salary + performance bonus
• Equity / profit-interest participation
• Medical, dental, and vision benefits
• Hybrid work flexibility
• Plenty of delicious snacks