Director of Operations

GoodVibe Events; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

GoodVibe Events seeks a Director of Operations to lead daily operations for remote event delivery. You will oversee end-to-end event operations, budgeting, and cross-team coordination to ensure timely, high-quality results and client satisfaction.

You will supervise diverse remote teams, drive process improvements, and align operational execution with strategic event vision, with a focus on data-driven decision-making and exceptional service delivery.

Qualifications

• Strong operations management and process improvement experience.
• Analytical skills to monitor performance and support data-driven decisions.
• Team leadership to guide remote teams and develop talent.
• Budgeting and financial oversight for event costs and resources.
• Customer service focus to ensure client satisfaction.
• Experience in event operations or hospitality is highly beneficial.
• Excellent communication, organization, and problem-solving abilities.

Responsibilities

• Oversee day-to-day operational activities and end-to-end event operations.
• Supervise team members and coordinate across cross-functional teams.
• Budgeting and financial planning for events; track performance metrics.
• Implement operational efficiencies to support growth and client satisfaction.
• Partner with client-facing teams to ensure excellent customer experience and alignment with event vision.

Skills

Operations management

Analytical thinking

Team leadership

Budgeting & financial oversight

Customer service

Event operations experience

Communication & problem-solving

Education

Bachelor's degree in business/ops/event management or equivalent

Job description

Role Description The Director of Operations is a full-time, remote role responsible for overseeing the day-to-day operational activities of Goodvibe Events. This role manages end-to-end event operations, including resource allocation, process optimization, and coordination across cross-functional teams to ensure timely and high-quality delivery. The Director of Operations will oversee budgeting and financial planning for events, track performance metrics, and implement operational efficiencies that support growth and client satisfaction. Daily responsibilities include supervising team members, resolving operational issues, maintaining service standards, and collaborating with leadership on strategic initiatives. The role also involves partnering closely with client-facing teams to ensure an excellent customer experience and alignment between operational execution and event vision.

Qualifications

• Strong operations management skills, including process improvement and coordination of complex projects.
• Analytical skills to interpret data, monitor performance, and support data-driven decision-making.
• Team management skills to lead, coach, and develop diverse remote teams.
• Budgeting and financial oversight skills to manage event costs and optimize resource utilization.
• Customer service skills to ensure high client satisfaction and effective issue resolution.
• Experience in event operations, hospitality, or a related field is highly beneficial.
• Excellent communication, organizational, and problem-solving abilities.
• Bachelor's degree in business, operations management, event management, or a related discipline, or equivalent practical experience.
• Comfort with remote collaboration tools and the ability to work independently in a remote environment.