Director of Operations

MGA Home Healthcare North Carolina LLC; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

MGA Home Healthcare North Carolina LLC is seeking a Director of Operations to oversee multiple sites nationwide. The role focuses on implementing MGA strategies, driving organizational goals, and coordinating budgeting, forecasting, and quality initiatives.

Strong leadership, communication, and bookkeeping experience are essential. The candidate will collaborate with site managers and regional teams to ensure contractual obligations are met and client expectations exceeded, while maintaining

Qualifications

• 3+ years in operations/project management position.
• Demonstrated leadership and vision in managing major projects/initiatives.
• Delegates responsibilities effectively.
• Excellent computer skills and proficient in Microsoft Office and Google Apps.
• 1+ years’ experience with bookkeeping.
• Excellent communication and interpersonal skills both verbal and written.
• Detail oriented and highly organized.
• Comfortable taking initiative with general direction.
• Excels at operating in a fast pace, community environment.
• Excellent people manager, open to direction and commitment to get the job done.
• Fits the MGA culture (disciplined, adaptable, supportive, creative).

Responsibilities

• Manage multiple MGA sites nationwide and ensure goals and objectives are achieved.
• Implement MGA strategies and monitor client expectations.
• Direct people and monitor processes across sites to meet contractual obligations.
• Communicate client feedback and share lessons learned across the organization.
• Collaborate with site managers and regional teams to implement and monitor business and clinical quality improvements.
• Track budgeting, forecasting, and regional planning activities; review related reports.
• Provide insight behind the numbers and address budgeting/forecasting issues.
• Identify financial risks and drive regional performance improvements.
• Suggest efficiencies in financial processes and reporting.
• Represent MGA professionally and adhere to company policies and dress code.

Skills

Operations management

Project management

Leadership

Delegation

Communication

Interpersonal skills

Attention to detail

Initiative

People management

Culture fit

Tools

Microsoft Office

Google Apps

Job description

Director of Operations Job Overview

Duties and Responsibilities

• Responsible for multiple MGA sites nationwide.
• Implements MGA strategies and ensures company goals and objectives are achieved in assigned sites.
• Directs people and monitors processes and programs across sites to achieve expected outcomes and contractual obligations and meet or exceed client expectations.
• Facilitates client understanding of connections between MGA strategic priorities and client needs and expectations.
• Communicates client feedback.
• Shares client feedback and companywide lessons learned regarding client relations with direct reports.
• Collaborates with site managers, regional team members and MGA colleagues at all levels and from all areas/disciplines to implement and monitor business process and clinical quality improvement initiatives across assigned sites.
• Tracks, monitors, and communicates key regional planning, budgeting, and forecasting activities.
• Assists and reviews the work of others on tasks associated with these activities.
• Reviews and analyzes budget and financial reports for assigned sites and takes corrective action as needed.
• Provides insight “behind the numbers.”
• Solves planning, budgeting, and forecasting problems/issues related to assigned sites.
• Proactively identifies and communicates potential financial issues/risks and drives improvements in regional financial performance.
• Identifies financial process and reporting inefficiencies and suggests improvements.
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled to complete work within designated time.
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Requirements

• 3+ years in operations/project management position
• Demonstrated leadership and vision in managing major projects/initiatives
• Delegates responsibilities effectively
• Excellent computer skills and proficient in Microsoft Office and Google Apps
• 1+ years’ experience with bookkeeping
• Excellent communication and interpersonal skills both verbal and written
• Detail oriented and highly organized
• Comfortable taking initiative with general direction
• Excels at operating in a fast pace, community environment
• Excellent people manager, open to direction and commitment to get the job done
• Fits the MGA culture (disciplined, adaptable, supportive, creative)

Additional Job Description Information

EEO Statement: MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

THE MGA HOMECARE APPROACH

We continually strive to provide quality homecare that is tailored to your individual medical circumstances. That’s why our qualified staff of Registered Nurses (RN), Licensed Practical Nurses (LPN), Licensed Vocational Nurses (LVN), Certified Nursing Assistant (CNA), Licensed Health Aide (LHA), Attendant Care, Home Health Aide (HHA), and Occupational Therapist (OT), Occupational Therapy Assistants (OTA), Physical Therapists (PT), Physical Therapy Assistants (PTA), Speech-Language Pathologists (SLP) are given the training and resources they need to handle every home healthcare situation with professionalism and care. We strive to create a truly special experience for you and your loved one. To do so, we emphasize developing unique bonds between the patient and healthcare professional. Our Nurses, Therapists, and Caregivers are highly skilled, responsible, and willing to go the extra mile to establish trust and build meaningful relationships. We want you to feel like you are facing your medical challenges with a personal, caring partner right by your side. Home healthcare jobs are not just about nursing and therapy. They are about becoming an integral part of the family day after day and helping those who need it most.