Director of Operations

A Hiring Company; Stockton (CA); On-site; USD 131,000 - 190,000; Full time

Job summary

A Hiring Company is seeking a Director of Operations for their Stockton location. This role requires extensive experience in senior living and operational oversight, ensuring compliance and quality care across service lines. The ideal candidate will have a strong background in financial management and regulatory practices aimed at enhancing resident satisfaction.

Qualifications

• 10+ years of leadership experience in senior living or long-term care.
• Knowledge of Medicare/Medicaid reimbursement models and SNF regulations.
• Experience in a nonprofit or mission-based organization preferred.

Responsibilities

• Oversee day-to-day operations across all care levels.
• Ensure compliance with state and federal regulations.
• Develop operational policies and performance benchmarks.

Skills

Financial Acumen

Operational Efficiency

Regulatory Compliance

Leadership

Communication

Education

Bachelor's Degree in Healthcare Administration

Master's Degree (preferred)

RCFE Administrator Certification

Nursing Home Administrator License

Job description

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The Director of Operations job entails overseeing all levels of care and operational functions across the campus. This position provides strategic and operational oversight and compliance responsibility of all service lines, including independent living, assisted living, memory care, and skilled nursing. This role is responsible for leading initiatives to improve operational excellence, regulatory compliance, financial performance, and resident satisfaction. This position requires full understanding and active participation of employee's role in fulfilling the Organization's mission. The employee is expected to demonstrate behavior consistent with the Core Values and support the Organization's strategic plan and goals. The Director of Operations reports direct to the CEO/President/ED.

Director of Operations Job Description

Location: Stockton, CA, 95209

Position Summary:

The Director of Operations job entails overseeing all levels of care and operational functions across the campus. This position provides strategic and operational oversight and compliance responsibility of all service lines, including independent living, assisted living, memory care, and skilled nursing. This role is responsible for leading initiatives to improve operational excellence, regulatory compliance, financial performance, and resident satisfaction. This position requires full understanding and active participation of employee's role in fulfilling the Organization's mission. The employee is expected to demonstrate behavior consistent with the Core Values and support the Organization's strategic plan and goals. The Director of Operations reports direct to the CEO/President/ED.

Essential Functions:

Oversee day-to-day operations across all levels of care (Independent, Assisted, Memory, and Skilled Nursing).

Ensure compliance with federal, state, and local regulations, including those from the Centers for Medicare & Medicaid Services (CMS), Department of Public Health (DPH), and Department of Social Services (DSS).

Develop and implement operational policies, procedures, and performance benchmarks.

Provide leadership and strategic guidance to SNF and RCFE administrators to drive financial performance, clinical excellence, and person-centered services throughout the care continuum, quality outcomes, infection control, staffing, occupancy, and resident satisfaction.

Collaborate with outside support services to ensure quality services and standards.

Monitor and ensure compliance with SNF KPIs such as census, quality measures (QMs), rehospitalization rates, and CMS star ratings.

Ensure readiness for surveys and audits, lead response plans for deficiencies.

Support adopting electronic health records (EHR) and other technologies that improve care delivery and documentation.

Assist Executive Director to oversee budgeting, forecasting, and financial reporting.

Monitor operational costs, identify improved efficiency opportunities, and control cost.

Review and analyze monthly financial statements, occupancy reports, and departmental budgets and implement operational adjustments as needed.

Contribute to the development and execution of strategic plans and capital projects.

Participate in board meetings and committees as required, providing operational KPI, updates and performance metrics.

Lead and/or support major initiatives such as renovations, service line expansion, or technology upgrades as directed by Executive Director.

Lead, in collaboration with Executive Director employee engagement, training, and retention efforts.

Support annual audits, and confirm internal controls are effective, and adhered to.

Must maintain the highest level of confidentiality at all times.

Promote the safety, health, and welfare of staff and residents at all times.

Acts as a positive role model and mentor for staff.

Adheres to company policies, Corporate Compliance and Ethics Program, and Code of Conduct.

Minimum Qualifications:

Bachelor's Degree in Healthcare Administration, Gerontology, Business, Finance, or related field required (Master's preferred).

Residential Care Facility for Elderly (RCFE) Administrator Certification and Nursing Home Administrator License (NHA) required.

Minimum of 10+ years of progressive leadership experience in senior living or long-term care, including Skilled Nursing Facility oversight.

Strong financial acumen; including forecasting budget needs and managing departments within budget to meet the financial goals and expectations of OCW.

Knowledge of Medicare/ Medicaid reimbursement models, PDPM, MDS, and SNF regulatory frameworks.

Proven record of improving operational efficiency, regulatory compliance, and resident satisfaction.

Experience in a nonprofit or mission-based organization strongly preferred.

If required to operate a company vehicle during employment, must meet the requirements to be an eligible driver. Must possess a current State Driver's License and have an acceptable driving record for the past three (3) years.

Must have excellent organization and time management skills.

The candidate must be able to communicate effectively, practically, neutrally, and professionally with all levels of staff.

Ability to function as a team member in a multi-task environment.

Must be flexible and able to handle multiple priorities, with the ability to adjust to high pressure and changing business conditions.

Ability to pass a criminal background clearance check, drug screen, physical and TB test.

Work Conditions and Physical Requirements:

This section identifies the "Physical Requirements" of a particular job. All requirements are subject to possible modification to accommodate individuals with disabilities reasonably. Individuals who pose a direct threat or significant risk to their health and safety or that of others in the workplace because physical requirements cannot be eliminated or reduced by reasonable accommodation will not be considered qualified for employment. Notify the Human Resources if you need to request any accommodation(s) to perform any of the essential functions of this position.

The final candidate must successfully pass OCW's post offer, pre-employment testing which includes a criminal background check, drug test, TB screen test and health screen. All new hires are required to sign an arbitration agreement as a condition of employment.

OCW is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

Compensation details: 131000-190000

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Business Content

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