Director of Operations

KaramMD Skin; San Diego (CA); On-site; USD 135,000 - 170,000; Full time

Benefits offered by this job

Bonus eligibility

Benefits

Job summary

KaramMD Skin seeks a Director of Operations to partner with the VP of Ops to build a scalable foundation for growth, improve efficiency, and explore international markets and retail partnerships while expanding from a DTC model. You will develop an operations roadmap, establish KPIs, lead an expanding team, and align supply chain with customer demand, ensuring high product and service standards.

This leadership role demands strategic thinking and cross-functional collaboration to drive

Qualifications

• 8+ years of supply chain experience in beauty/cosmetics/CPG industries.
• Independent strategic thinker with strong problem solving.
• Excellent critical and analytical skills.
• Ability to build cross-functional partnerships.
• Organized, detail-oriented with excellent follow-up.
• Start-up culture fit and scalable growth mindset.
• Able to work under pressure with tight deadlines.

Responsibilities

• Establish an operational foundation for scalable growth and customer service.
• Develop a 3-year operations plan including technology, 3PLs, and capacity.
• Assess demand planning and inventory to match customer needs.
• Identify initiatives to improve efficiency and performance.
• Collaborate with internal teams and external partners for continuous improvement.
• Provide regular updates to executives with data-driven insights.
• Explore international markets and retail partnerships.

Skills

Leadership

Strategic thinking

Analytical skills

Collaboration

Regulatory expertise

Continuous improvement

Cross-functional partnerships

Start-up mindset

Education

Bachelor's degree or equivalent

Job description

The Director of Operations will collaborate under the overall leadership of the VP of Ops to focus on laying the foundation for scalable growth, improving operational efficiencies, and exploring expansion opportunities, including international markets and potential retail partnerships, as the brand explores expansion from a DTC (Direct-to-Consumer) model. A key component of the role is developing an operations roadmap and scaling strategy that aligns with the company’s long-term growth vision and goals.

Key Responsibilities:

Operational Foundation and Growth:

• Establish an operational foundation that supports scalable and profitable growth, with a focus on enhancing customer service.
• Assess current operations and identify areas for streamlining and optimization to support long-term growth.
• Implement effective demand planning strategies to ensure product availability aligns with customer needs, while minimizing excess inventory and optimizing supply chain efficiency.

Quality Standards and Continuous Improvement:

• Develop and support operations team to enforce quality standards across all operational functions to maintain high standards in both products and services.
• Collaborate with internal teams and external partners to drive continuous improvement in processes, enhancing both customer and employee experiences.
• Identify key initiatives aimed at improving operational efficiencies, productivity, and overall performance and support operations team to execute them.

KPI Establishment and Reporting:

• Establish Key Performance Indicators (KPIs) to measure and monitor operational performance, ensuring all activities are aligned with the strategic goals of the company.
• Provide regular updates and insights to the executive team to support data-driven decision-making.

3-Year Operations Plan:

• Create a comprehensive 3-year operational strategy that includes future infrastructure needs (technology, coman, shipping 3PLs), resources, and capacity for expansion.
• Assess potential international markets and develop strategies for retail growth to complement the existing DTC model.

International Expansion and Retail Growth:

• Analyze specific opportunities for international expansion, including regulatory requirements, logistical planning, and market entry strategies.
• Evaluate the potential for partnerships with retail channels and develop strategies.

Team Audit and People Plan:

• Conduct a comprehensive audit of the current operations team to evaluate strengths, gaps, and alignment with future growth objectives.
• Assess individual roles, responsibilities, and team performance, identifying areas where additional skills, training, or resources are needed.
• Develop and grow the Operations team, including an initial people plan with recommendations for talent acquisition, development, and succession planning to ensure the team can scale with the business.
• Leadership: Demonstrates strong leadership skills in managing teams and driving operational excellence.
• Strategic Thinking: Ability to develop and implement strategies that support long-term growth and operational efficiency.
• Analytical Skills: Proficient in analyzing complex data to inform decision-making and optimize processes.
• Collaboration: Effectively communicates and balances multiple objectives across cross-functional teams, ensuring alignment and cohesive execution with a customer-first focus.
• Quality Focus: Commitment to maintaining high standards of quality across all operations, from supply chain management to product development with a focus on
• Regulatory Expertise: Deep understanding of regulatory requirements and a proactive approach to ensuring compliance.
• Continuous Improvement: Dedication to continuously improving processes, systems, and workflows to enhance efficiency and customer satisfaction.

Qualifications:

• 8+ years of supply chain experience, ideally within in beauty, cosmetics, personal care, or CPG industries
• Excellent critical and analytical skills
• Understands start-up culture and is excited about taking on new, unforeseen challenges, scalable growth demonstrated
• Independent strategic thinker and strong problem solver
• Strong multitasker - thrives under pressure and tight deadlines
• Strong leadership capabilities
• Organized, detail-oriented with excellent follow-up
• Ability to build cross-functional partnerships
• Bachelor’s Degree or equivalent experience

Base salary range: 135k - 170k, plus bonus eligibility and benefits. Final compensation will depend on experience, skills, and qualifications.