Director of Operations

Pinehurst Medical Clinic; Pinehurst (NC); On-site; USD 110,000 - 170,000; Full time

Job summary

Pinehurst Medical Clinic is seeking a Director of Operations to provide strategic and operational leadership for multiple clinical specialties across the organization. The role oversees leaders, drives performance, and ensures efficient, patient-centered operations in a growing healthcare system.

Responsibilities include developing plans, monitoring metrics, ensuring regulatory compliance, and partnering with physicians and clinicians to enhance access and quality of care.

Qualifications

• Bachelor’s degree in health, Business Administration, Nursing, or a related field, or an Associate’s Degree with five years as a practice manager.

Responsibilities

• Provides strategic and operational leadership for multiple clinical specialties and service areas.
• Leads Associate Directors of Operations, Practice Managers, Supervisors, and other operational leaders.
• Oversees operational and financial performance, staffing, productivity, access, expenses, and resource management.
• Partners with physicians and clinical leaders to address challenges and improve patient care and access.
• Develops and monitors operational plans, policies, and performance standards.
• Analyzes financial and operational data to identify trends and opportunities.

Education

Bachelor’s degree in health, Business Administration, Nursing, or related field; or Associate’s Degree with 5+ years as a practice manager; MHA/MBA or Masters in a relevant field is required

Job description

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

Benefits to support you and your family:

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here for our benefits overviewguide.

What will you do as a PMC Director of Operations:

As our Director of Operations at PMC, you will provide strategic and operational leadership for multiple clinical specialties and service areas within the organization. This position is responsible for ensuring efficient, effective, financially responsible, and patient-centered operations across assigned areas while supporting the organization’s purpose, mission, values, and strategic objectives.

The Director of Operations provides leadership and direction to Associate Directors of Operations, Practice Managers, Supervisors, and other operational leaders. The position establishes accountability for operational, financial, staffing, productivity, access, quality, compliance, and service performance and works collaboratively with physicians, APPs, clinical leaders, and administrative leadership to achieve organizational goals.

A day in the life of a PMC Director of Operations may include:

• Provides strategic and operational leadership for multiple clinical specialties and service areas in alignment with the organization’s mission, values, and strategic goals.
• Provides leadership, direction, coaching, and accountability to Associate Directors of Operations, Practice Managers, Supervisors, and other operational leaders.
• Accountable for the overall operational and financial performance of assigned specialties, including staffing, productivity, utilization, access, expenses, and resource management.
• Partners with physicians, APPs, clinical leaders, and administrative leaders to address operational challenges and improve patient care, access, provider performance, and the patient experience.
• Develops, implements, and monitors operational plans, policies, procedures, and performance standards to support efficient, effective, and compliant operations.
• Analyzes financial and operational data to identify trends, opportunities, and variances and develops action plans to improve performance and achieve organizational goals.
• Ensures assigned areas comply with organizational policies, regulatory requirements, accreditation standards, and applicable healthcare laws and regulations.
• Leads and supports process improvement, technology implementation, and cross-functional initiatives that improve efficiency, standardization, access, quality, and service.
• Oversees provider, staff, and patient relations within assigned areas and works with appropriate leaders to resolve complex operational and administrative issues.
• Develops and strengthens operational leadership through coaching, mentoring, performance management, and succession planning.
• Communicates regularly with providers, staff, and organizational leadership regarding operational performance, priorities, challenges, and opportunities.
• Prepares and presents reports, manages assigned projects, participates in committees and organizational initiatives.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in health, Business Administration, Nursing, or a related field or an Associate’s Degree with five (5) or more years as a practice manager required. MHA or MBA, or Masters in a relevant field is required.

Preferred Qualifications

• Five (5) plus years’ experience leading multisite physician practices high desired.
• Experience with MIPS and APM's high desired.

Shift: Day Shift (Monday through Friday) no weekends or holidays

Pay Type: Salaried (Exempt)

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.