Associate Director of Operations

Pinehurst Medical Clinic; Pinehurst (NC); On-site; USD 110,000 - 150,000; Full time

Job summary

Pinehurst Medical Clinic seeks an Associate Director of Operations to lead daily hospital operations and drive patient care quality across multiple clinics. The role focuses on optimizing staffing, facilities, and processes while ensuring compliance with regulatory standards and organizational goals.

The position emphasizes strategic planning, cross-team collaboration, and continuous improvement to sustain high performance and exceptional patient experiences.

Qualifications

• Bachelor’s degree in health, Business Administration, Nursing, or related field; Associate’s Degree with five+ years as a practice manager acceptable.
• MBA or Master in Health Administration or related field required.

Responsibilities

• Provide leadership and direction to the Practice Manager/Supervisors for day-to-day operations of the clinics, addressing staffing, facilities, equipment, and supplies.
• Analyze department financials and trends to identify cost-effective operations.
• Review and implement operating policies and procedures in line with organizational requirements.
• Ensure clinic compliance with regulatory bodies and maintain professional communication with staff and providers.
• Coordinate operational projects and support the Director in strategic initiatives.

Education

Bachelor's degree

MHA/MBA

Job description

PMC is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services to the communities we serve. The physicians and healthcare team of professionals at PMC share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. This combination of leading-edge medicine and deep compassion for the people we serve has been a hallmark of PMC since 1952. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here to watch our benefit videoor click here for our benefits overviewguide.

An Associate Director of Operations at PMC is a strategic leader responsible for planning, organizing and managing daily operations to ensure high-quality patient care and operational excellence across departments.

Drive business plans, ensuring efficient use of personnel, equipment and financial resources. A key part of the role is driving performance outcomes, improving operational workflows and identifying opportunities for revenue growth. Oversee employee recruitment and retention, fostering a supportive and high-performing team culture.

The leadership will support continuous improvement, innovation and service excellence. Build strong relationships across internal teams and external stakeholders to enhance the patient experience and overall performance of the organization.

What will you do as a PMC Associate Director of Operations:

As one of our Associate Directors of Operations at PMC, you will serve as a strategic leader.

A day in the life of a PMC Associate Director of Operationsmay include:

• Provide leadership and direction to the Practice Manager/Supervisors for the day-to-day operations of the clinics, problems related to staffing, utilization of facilities, equipment, and supplies.
• Solicit input from staff on program development and problem-solving.
• Analyze department(s) financials/trending to identify and implement cost-effective operations.
• Review and implement section(s) operating policies and procedures in accordance with the policies and procedures of the organization and the requirement of outside regulatory agencies.
• Ensure that the clinic operates in support of the mission, values, and philosophies of the organization.
• Ensure clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Initiates changes as appropriate.
• Ensure that open, professional communication is maintained with providers and staff on a routine basis. Involves providers on issues that affect the clinic as appropriate.
• Oversee the management of provider, team, and patient relations, addressing complaints and resolving problems.
• Develop and administer a staffing strategywith the assistance of practice managers/supervisors that will allow the clinic to operate in an efficient, cost-effective manner.
• Participate in the development and implementation of clinic departmental policies and procedures.
• Establishes team performance standards of quality and productivity. Provides ongoing feedback to team regarding the status of these goals and provides direction in resolving variances.
• Provide guidance to supervisors and practice managers on issues regarding staff selection, compensation, corrective action, and grievances.
• Resolve any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional clinic atmosphere.
• Participate in professional development activities to remain current with healthcare trends and practices.
• Conduct office meetings on a regular basis and encourages team participation.
• Prepare reports and manages assigned projects.
• Coordinate operational projects as determined by the Director.
• Function as a front-line administrative member as needed.
• Participate in committees as assigned.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in health, Business Administration, Nursing, or a related field or an Associate’s Degree with five (5) or more years as a practice manager required. MHA or MBA, or Masters in a relevant field is required.

Preferred Qualifications

• Five (5) plus years’ experience leading multisite physician practices high desired.
• Experience with MIPS and APM's high desired.

Shift: Day Shift (Monday through Friday) no weekends or holidays

Pay Type: Salaried (Exempt)

The Pinehurst Medical Clinic is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations and provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.