Director of Operations

USA Vein Clinics; Northbrook, Northern (IL, KY); Hybrid; USD 115,000 - 145,000; Full time

Benefits offered by this job

PTO

Health

Dental

Vision

401k

Job summary

USA Vein Clinics in Northbrook, IL is seeking a Director of Operations who will drive continuous operational improvement across business and clinical operations.

You will define KPIs, oversee patient experience, and lead a team of regional managers, with a focus on compliance and scalable processes.

Qualifications

• 7+ years in multi-site healthcare operations (ambulatory or outpatient) preferred.
• Experience with compliance and risk mitigation.
• Proven leadership of regional managers.
• Data-driven with dashboards and process scaling.

Responsibilities

• Lead continuous operational improvement across business and clinical operations.
• Define and track KPIs, patient experience, and team productivity.
• Implement dashboards, SOPs, and standardized workflows.
• Collaborate with HR, Compliance, Training, and Regional Leads to ensure aligned operations.
• Drive staff performance management and retention strategies.
• Identify risks or inefficiencies across markets.

Skills

Operations management

KPIs and dashboards

Staff leadership

Compliance & risk mitigation

Cross-functional collaboration

Job description

Why USA Clinics Group?

Founded by Harvard-trained physicians with a vision of offering patient-first care beyond the hospital settings, we’ve grown into the nation’s largest network of outpatient vein, fibroid, vascular, and prostate centers, with 170+ clinics across the country. Our mission is simple: deliver life-changing, minimally invasive care, close to home.

We’re building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we’re even more excited about what’s ahead, and the team we’re building to get there. We look forward to meeting you!

Why You’ll Love Working with us:

Rapid career advancement Competitive compensation package

Positive, team-oriented environment Work with cutting edge technology

Make a real impact on patients’ lives Join a fast-growing, mission-driven company

Position Summary

The Director of Operations, under the guidance of the SVP of Operations, will be responsible for continuous operational improvement across business and clinical operations.

Position Details

• Location: Corporate Office in Northbrook, IL
• Schedule: Full-time, including weekends when needed
• Compensation: $115,000 -$145,000 based on experience and qualifications.

Responsibilities

• Under the guidance of the SVP of Operations, you will on continuous operational improvement across business and clinical operations.
• Define and track KPIs performance, patient experience, and business team productivity
• Implement performance dashboards, SOPs, and standardized workflows
• Collaborating with HR, Compliance, Training, and Regional Clinical Leads to ensure aligned operations
• Drive staff performance management, retention strategies, and operational consistency
• Proactively identify and address risks or inefficiencies across markets
• Additional duties as assigned

• 7+ years in multi-site healthcare operations (ambulatory, urgent care, or outpatient preferred)
• Strong command of compliance, risk mitigation, and field team leadership
• Experience leading managers across regions or states
• Operational mindset with comfort in data, dashboards, and scaling processes

• PTO
• Health
• Dental
• Vision
• 401k