Director of Operations

Brooklinen; New York (NY); Hybrid; USD 152,000 - 190,000; Full time

Job summary

An innovative company is on the lookout for a Director of Operations to lead their freight and fulfillment efforts. This pivotal role involves overseeing the entire supply chain, ensuring operational excellence, and enhancing the customer experience. With a focus on analytics and cost efficiency, you will be responsible for managing a team and collaborating across departments to drive improvements. The ideal candidate will have extensive experience in operations management, particularly in the home goods or fashion sectors, and will thrive in a dynamic, fast-paced environment. Join a company that values authenticity and offers a supportive culture where growth and well-being are prioritized.

Benefits

Health Benefits

Fertility Support

401K with Company Match

Commuter Benefits

Product Discount

Wellness Support

Parental Leave

Summer Fridays

Vacation Days

Sabbatical

Qualifications

• 10+ years in operations, freight, and supply chain management.
• Strong financial acumen related to budgeting and spend management.
• Experience leading teams in a fast-paced environment.

Responsibilities

• Lead and optimize order fulfillment processes across all channels.
• Manage domestic and international shipping strategies.
• Develop operational budgets and implement cost-reduction initiatives.

Skills

Operations Management

Analytical Skills

Team Leadership

Cost Control

Negotiation

Cross-Functional Collaboration

Education

Bachelor's Degree

Master's Degree (Preferred)

Tools

OMS

WMS

ERP Systems

MS Excel

Job description

We’re excited to be hiring a Director of Operations, Freight and Fulfillment to join our team in Brooklyn, NY. Reporting to our COO, you’ll lead the refinement of our inbound and outbound freight, fulfillment, post-purchase, and inventory management processes to deliver an exceptional customer experience at the best possible price and speed.
If you’re an expert in operations across a multi-warehouse network, experienced with 3PLs and international freight, and bring sharp analytical skills with a passion for driving excellence, we’d love to connect with you!

What You’ll Do

This role has full ownership of key aspects of our supply chain — inbound and outbound freight, fulfillment operations, inventory management, and the post-purchase customer experience — with a focus on operational performance, cost efficiency, and customer satisfaction.

Lead and optimize end-to-end order fulfillment processes across all channels, ensuring accurate and timely execution of high-volume orders.

Manage and optimize domestic and international shipping carrier strategies to balance cost, speed, and service level.

Hold logistics and transportation partners accountable for meeting SLAs and contractual obligations.

Maintain and enhance inventory accuracy and storage optimization across the 3PL network.

Collaborate with Production and Planning teams to optimize network inventory, proactively addressing issues that could impact split shipments, transportation costs, or customer satisfaction.

Develop and manage operational budgets, including monthly spend analysis and variance reporting; implement cost-reduction initiatives through process improvements.

Partner with Technology teams to drive enhancements to platforms and systems critical to Operations.

Lead the adoption of a consistent, data-driven, and scalable approach to operational processes.

Manage a team of six through three direct reports, overseeing inbound and outbound freight, 3PL fulfillment, reverse logistics, and the post-purchase experience across our network and third-party providers.

Foster a high-performing, engaged team culture rooted in accountability, clear goal-setting, and professional development.

Partner cross-functionally to achieve company and departmental goals and OKRs.

We’re Looking for Someone Who Brings:

10+ years of operations experience in freight, fulfillment, and supply chain management; home goods or fashion experience strongly preferred.

5+ years of experience building, leading, and developing teams.

Strong financial and operational acumen related to freight, fulfillment budgeting, spend management, and 3rd-party negotiations.

Proficiency with MS Word, Excel, PowerPoint, and operational systems such as OMS, WMS, and ERP platforms.

Deep understanding of order management across multiple sales channels (DTC, retail, wholesale).

Excellent analytical and mathematics skills.

Skilled negotiator with a strong track record of cost control and partner management.

Experience leading cross-functional initiatives to drive cost efficiencies and operational improvements.

Strong interpersonal skills with the ability to collaborate and influence across teams.

Ability to multitask effectively in a fast-paced, dynamic environment.

Business acumen to implement well-defined, standardized, and visible operational processes.

A sense of urgency and ownership, with the resilience to navigate challenges and consistently deliver results.

At Brooklinen, we’re committed to offering a competitive total compensation package, grounded in market data that reflects our size, stage, industry, and location. For this role, the base salary range is $152,000 to $190,000, with a 15% target bonus.

Beyond base salary, we offer a comprehensive set of benefits designed to support the well-being, growth, and balance of our team.

• Health Benefits: We contribute generously (even up to 100% for employee-only coverage) toward our employees' medical, dental and vision premiums.
• Fertility Support: We provide financial support for every fertility and family-building journey.
• Retirement Savings: A 401K plan with a 4% company match helps you build for the future.
• Commuter Benefits: Pre-tax commuter benefits help cover the costs of getting to and from the office.
• Product Discount and Allowance: Enjoy a 40% discount on Brooklinen products and a 25% discount for friends & family, plus a bi-annual product allowance.
• Wellness Support: Free memberships to One Medical and Talkspace provide health and mental wellness support.
• We also offer a flexible wellness & lifestyle $1,000 reimbursement through Joon.
• Parental Leave: All new parents receive 14 weeks of fully paid parental leave.
• Year-Long Summer Fridays: We wrap up at 3 pm every Friday, all year long.
• Vacation: Start with 20 days of vacation per year (pro-rated by start date). After five years with us, you’ll enjoy 25 days of vacation annually.
• Sabbatical: At your five-year anniversary, take a fully paid, one-month sabbatical.
• Hybrid Schedule: We require all HQ team members to work in the office for two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide. Our office is open and inviting—come in as often as you like!
• Remote Work Weeks: Enjoy additional flexibility with remote weeks, including Thanksgiving week, the last week of December, and up to four additional remote weeks per year, with manager approval.
• Equity: Our HQ team receives competitive equity grants, and we’d be happy to share more details about valuing this part of compensation during the interview process.

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together—fueling an environment that’s collaborative and refreshingly low-ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

We believe in balancing hard work with personal well-being. Here, recharging isn’t just encouraged; it’s essential. Our workday kicks off at 10 am, we’re serious about taking vacations, and we wrap up by 3 pm on “Summer Fridays” all year long. Hanging out with teammates is just as important as unplugging to get a great night’s sleep.

Growth is in our DNA. As our company expands, we’re committed to creating exciting opportunities for our talented team members to grow, collaborate, and make a meaningful impact.

Hybrid work? Absolutely. We’re proud of our flexible HQ schedule—which is two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide—to support work-life balance.

But don’t just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.’s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We’re just getting started, and we’d love for you to be a part of this next chapter.

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated.

About Brooklinen

Brooklinen, one of the largest soft good DTC brands in the US, was founded in 2014 with one goal in mind: To create happiness at home with products that are made to be lived in.

While you may have heard of us as “The Internet’s Favorite Sheets,” ten years later, we’re so much more than that. We design with the modern bedroom in mind – a place full of life, where people can authentically show up as themselves - all with products made for comfort and ease. And to make good on the promise of value, Brooklinen creates all of our products with the best quality, at the best price. Our premium soft goods are available online and throughout the country at our eight retail locations.

Our products are that good. But don’t take it from us alone: Our assortment of sheets, towels, and more have received over 100,000 5-star reviews and been awarded many times over by industry tastemakers like Architectural Digest, Good Housekeeping, The New York Times’ Wirecutter, and many more.

Note for recruiting agencies: We oversee our hiring internally, and we kindly ask that recruitment agencies refrain from sending us unsolicited resumes unless we have a pre-existing agreement for a particular role. We’re excited about welcoming all applicants who are interested in joining our team to apply directly!

#LI-Hybrid #LI-MK

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