Director of Operations

Bond Health; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Bond Health in Brooklyn seeks a Director of Security and Operations to lead security and operational oversight for a Brooklyn shelter serving up to 200 women, many with mental illness. The role ensures safety, privacy, contract compliance, and staff performance across on-site operations.

The position requires a Bachelor's degree with two years of relevant experience, on-call availability 24/7, and TB testing. The role includes reporting, liaison with agencies, and program improvements.

Qualifications

• Bachelor's degree and two years of applicable experience (or equivalent).
• Able to be on call 24/7.
• TB test required.

Responsibilities

• Maintain client confidentiality and professional relationships with clients.
• Practice universal precautions, standard protocols, and privacy policies.
• Comply with federal, state, city and company security and privacy policies for health information.
• Understand contract requirements and communicate them to staff.
• Coordinate with peers in other shelters and external agencies on client progress and best practices.
• Set realistic weekly and monthly performance targets in line with contract requirements.
• Supervise and train staff to ensure quality service delivery.
• Prepare reports and statistical information for management and funders.
• Assist in program oversight when Program Manager is absent.
• Analyze program and demographic data for improvements.

Skills

On-call availability

Education

Bachelor's degree

Job description

Director of Security and Operations needed in Brooklyn.

Full time position!

Overview

The shelter is located in the Brownsville section of Brooklyn. It serves 200 single women at any given time. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions as well.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.

• Practice Universal Precautions/Standard Protocol & Procedures.

• Comply with any and all Federal, State, City and company security and privacy polices intended to protect the security and privacy of individually identifiable health information.

• Understand all aspects of contract requirements and communicate this understanding to staff.

• Communicate with peers in other shelters and external agencies on issues related to client progress and best practices.

• Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements.

• Observe direct reporting staff engaging with clients and/or supervisory staff.

• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).

• Assist the Program Manager in providing oversight for all aspects of the program in his/her absence.

• Prepare reports and statistical information for both management and funder use.

• Assist in the analysis of program and demographic client data to make programmatic improvements.

• Organize onsite and offsite training opportunities for professional development of staff.

• Confer with the Program Manager, Program Director, and/or other management staff as needed regarding programmatic and personnel issues.

• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in Client' Performance Incentive Plan.

• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.

• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.

• Provide assistance and follow-up in regards to critical incidents with clients.

• Develop, implement and manage facility security and preventive maintenance plan.

• Oversee and ensure the daily security and maintenance of the facility.

• Conduct scheduling, planning and training of security staff to ensure that security arrangements are compliant with Client requirements.

• Oversee and/or ensure provision of repairs, improvements, and cleaning of facility on a timely basis.

• Maintain equipment and tools.

• Ensure contractual services (i.e., extermination, fire safety system, HVAC) are provided as required.

• Ensure vehicle, vehicle registration, insurance, inspection, etc. are up to date and maintained.

• Ensure that City and state rules and regulations are adhered to in regards to sanitation, snow removal, sidewalk litter, Client, OTDA, FDNY, Callahan, Dept. of State, etc.

• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.

• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.

• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).

• Review and sign time sheets.

• Prepare performance appraisals for direct reporting staff.

• Attend staff/funder/outside agency meetings as requested.

• Immediately report to the appropriate Vice President any: monitoring visits or funders' events; significant events; any incident that might subject company to liability.

• Complete incident reports, weekly and monthly reports.

• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.

• Tasks may be modified, expanded and/or assigned over time.

Education, Licenses and/or Certifications Required:

• Bachelor's degree (B.A.) and two years of applicable experience and/or equivalent experience.

Minimum Experiences and Skills Required:

• Ability to be on call 24 hours a day, 7 days a week.

Pre and/or Post Employment Requirements:

• TB test required

Salary: $75,000- $85,0000 plus benefits