Assistant Program Director

Bond Health; New York (NY); On-site; USD 74,000 - 79,000; Full time

Job summary

Bond Health is seeking an Assistant Program Director in Brooklyn to lead a single adult shelter. You will supervise staff, ensure contractual targets are met, and manage facilities and operations to deliver high-quality services. Strong communication with funders and compliance with regulations are essential.

The role requires oversight of budgets, reports, and program data, with collaboration across departments and external partners to continuously improve outcomes for residents.

Qualifications

• Associate degree and six (6) years applicable experience.
• Bachelor's degree and four (4) years applicable experience.
• Two (2) years of supervisory experience.
• Computer literacy in MS Office and other basic office technology

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Clearly communicate policies, requirements, guidelines, and program targets to staff.
• Ensure contractual goals, targets, and performance outcomes are met monthly.
• Plan and develop facility operations to deliver services effectively.
• Develop procedures for measuring facility and shelter operations.
• Ensure shelters meet regulatory compliance (health, safety, etc.).
• Supervise direct reporting staff and improve performance.
• Oversee purchasing, inventory, and procurement of bulk supplies and equipment.
• Track expenses related to client maintenance systems.
• Coordinate with facilities director for warehouse management and safety.
• Implement and manage a work order system for tracking needs and costs.
• Recommend policy improvements to management staff.
• Represent the company at funder and community meetings.
• Ensure timely reporting and data collection for management and funders.
• Collaborate on Enginuity and inventory databases for metrics.

Skills

Leadership

Staff supervision

Policy communication

Budget management

Data reporting

Facilities oversight

Education

Associate degree

Bachelor's degree

Job description

Assistant Program Director needed in Brooklyn
Full time position!

The Assistant Program Manager provides leadership and oversight to a single adult shelter as outlined below.

What Does the Assistant Program Manager Do:

• Maintain professional relationships with clients and client confidentiality.


• Clearly communicate both company and funders' policies, requirements, guidelines, and program performance targets to staff.


• Ensure that all contractual goals, targets, and performance outcomes are met on a monthly/cycle basis.


• Effectively plan and develop facility and maintenance and operation systems to ensure effective delivery of services.


• Develop and implement procedures for measuring and documenting appropriate facility and shelter operations.


• Ensure that all shelters meet all regulatory compliance (i.e.-health, Client, OTDA, Callahan, RSRI, safety, and fire department).


• Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance.


• Coordinate purchasing and oversee inventorying and procurement of bulk supplies and equipment.


• Track expenses related to client maintenance systems.


• Work collaborative with facilities director to ensure inventory and oversight of warehouse management of storage facility and ensure safety and security of people and items contained within.


• Implement and manage a work order system for tracking facilities needs and ensuring completion in a timely and cost effective manner.


• Make recommendations to the appropriate management staff regarding organizational policies, procedures, and protocols.


• Represent company at funder/outside agency/community meetings as requested, and with public officials and other non-organizations to recommend program and policy improvement.


• Ensure the accuracy and timeliness of weekly/monthly/quarterly/semester/annual reports and statistical information for both management and funder use.


• Collaborate with staff in the implementation of Enginuity and inventory databases and ensure the collection of statistical information and tracking results.


• Analyze program and demographic data to make programmatic improvements.


• Prepare, document and analyze all shelter operating expenditures related to client supplies and building maintenance to ensure cost containment and contract compliance.


• Communicate with peers on issues related to client progress and best program practices.


• Assist in the preparation of proposals and the negotiation of contracts.


• Confer with the appropriate Vice President/Senior Vice-President/Executive Vice-President regarding programmatic and personnel issues.


• Immediately reports to the appropriate Vice President of any monitoring visits or funders' events; significant events; any incidents that might subject company to liability.


• Assist to review and approve staffs' training, professional development, vacation and leave requests. Review and approve time sheets.


• Prepare performance appraisals for direct reporting staff as needed.


• Make hiring and firing recommendations to appropriate Program Director, Senior Vice-President, and Executive Vice Presidents in consultation and agreement with Human Resources.


• Assist the Program Manager in providing oversight for all aspects of the program in his/her absence


• Confer with the Program Manager, Program Director, and/or other management staff as needed regarding programmatic and personnel issues.


• Ensure and maintain all regulatory agencies (i.e.-Dept. of Health, OTDA, Client, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).


• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in Client' Performance Incentive Plan.


• Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations. Plan, coordinate and facilitate social/peer support and ADL events.


• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.


• Provide assistance and follow-up in regards to critical incidents with clients.


• Liaison with Food vendors and/or sub-contractors to ensure appropriate service delivery and quality.


• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.


• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity. Review and sign time sheets


• Attend staff/funder/outside agency meetings as requested.


• Immediately report to the appropriate Program Manager/Program Director any: monitoring visits or funders' events; significant events; any incident that might subject company to liability.


• Complete incident reports, weekly, and monthly reports.

What are the Qualifications for the Position:

Education, Licenses and/or Certifications Required:

• Associate degree and six (6) years applicable experience.


• Bachelor's degree and four (4) years applicable exercise.


• Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position.

Minimum Experiences and Skills Required:

• Experience required listed above with minimum education


• Two (2) years of supervisory experience.


• Computer literacy in MS Office and other basic office technology

Preferred Qualifications:

• Experience with New York City (NYC) Department of Social Services (DSS)


• Working knowledge of CARES


• Bilingual (English & any other language preferred)

Salary: $74,000 to $79,000 annually plus benefits

For more information or to apply for the position, please contact:

Howard Newman
Account Manager, Bond Health Staffing
5824 12th Avenue
Brooklyn, NY, 11219
Office: 1-718-302-0040 ext. 204
Fax: [phone]
[e-mail]