Director of Operations

Home Instead; Moline (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and paid holidays

401(k) match

Job summary

QC Senior Care Inc. DBA Home Instead seeks a Director of Operations to lead the Moline and Bettendorf offices, owning the P&L, budget, and growth strategy while building a strong leadership team.

This role blends operations and sales, with a focus on expanding census and ensuring high-quality in-home care across the Quad Cities. This position requires 7+ years of leadership in health care, multi-location oversight, and a proven ability to build partnerships with hospitals and senior communities.

Qualifications

• 7+ years of progressive leadership experience in home care, home health, hospice, senior living, or related healthcare services.
• 3+ years leading multiple locations or managing other managers.
• Proven record of driving sales and census growth, including building referral pipelines and leading business development teams.
• Proven P&L ownership and a track record of profitable growth.
• Strong financial acumen and sound judgment with high emotional intelligence.
• Genuine heart for serving older adults and their families.

Responsibilities

• Lead both offices with full accountability for operations, financial performance, and culture.
• Own the P&L, budget, and annual business plan for each franchise.
• Coach and develop office leaders and build a bench to support growth.
• Lead sales and business development with ownership of census and revenue growth for both offices.
• Coach the sales team on referral development and converting inquiries into clients.
• Build relationships with hospitals, discharge planners, physicians, and senior living communities.
• Maintain high standards for service quality, staffing stability, and compliance in Illinois and Iowa.
• Partner directly with ownership as the senior operating leader of the business.

Skills

Leadership

Sales growth

P&L ownership

Financial acumen

Relationship building

Healthcare experience

Strategic planning

Job description

Lead with purpose. Help families across the Quad Cities age with dignity at home.

Every day, families in our community face one of life’s hardest questions: how do we care for someone we love as they grow older? For most, the answer is simple. They want to stay home, surrounded by the people, routines, and memories that make life their own.

That’s where we come in. At Home Instead, our Care Professionals make it possible for older adults to live safely and independently at home. They also give families peace of mind knowing their loved one is in good hands. The work is personal, it’s meaningful, and it has never been more important.

More Americans are reaching retirement age than at any point in our history, and the need for trusted in‑home care is growing every year. Home care is one of the most essential industries in the country, and the leaders who shape it are shaping how an entire generation will age.

We’re looking for that kind of leader.

As Director of Operations, you’ll lead our Moline and Bettendorf offices. You’ll set the direction, develop a strong leadership team, and grow our ability to serve more families across the Quad Cities. We need a leader who is equally strong in operations and sales: someone who loves building relationships, opening doors in the community, and growing the business. This role is designed for an experienced operator who wants to grow with us, with a clear path to VP of Operations as the organization expands.

The Difference You’ll Make

• Ensure hundreds of older adults receive safe, compassionate, reliable care in their own homes
• Build a workplace where Care Professionals feel valued, supported, and proud of what they do
• Develop the leaders who will carry our mission forward for years to come
• Reach more families who need care by growing our presence and partnerships across the Quad Cities
• Strengthen our partnerships with hospitals, physicians, and senior living communities so no family has to navigate aging alone

What You’ll Do

• Lead both offices, with full accountability for operations, financial performance, and culture
• Own the P&L, budget, and annual business plan for each franchise
• Coach and develop office leaders, and build a bench that can support future growth
• Lead sales and business development, with ownership of census and revenue growth for both offices
• Coach the sales team on referral development, inquiry handling, and converting inquiries into clients
• Personally build relationships with hospitals, discharge planners, physicians, and senior living communities
• Maintain high standards for service quality, staffing stability, and compliance in both Illinois and Iowa
• Partner directly with ownership as the senior operating leader of the business

What You Bring

• 7+ years of progressive leadership experience, including 5+ in home care, home health, hospice, senior living, or a related healthcare service
• 3+ years leading multiple locations or managing other managers
• A proven record of driving sales and census growth, including building referral pipelines and leading business development teams
• Proven P&L ownership and a track record of profitable growth
• Strong financial acumen, sound judgment, and high emotional intelligence
• A genuine heart for serving older adults and their families

Strongly Preferred

• Franchise experience, ideally in home care
• Familiarity with Illinois IDPH and Iowa DIAL home care requirements
• Existing relationships with referral sources and senior living communities in the Quad Cities

What We Offer

• Competitive base salary, based on experience
• Performance incentives tied to growth and financial resultsMedical, dental, and vision insurance
• PTO and paid holidays
• 401(k) match after 30 days
• Direct access to ownership and a real path to VP of Operations
• The chance to do work that matters, every single day

Why This Role Matters

Most jobs measure success in numbers alone. This one also measures it in the daughter who can finally sleep at night, the veteran who gets to stay in the home he built, and the caregiver who found a career she’s proud of. If you’re a proven leader looking for work that means something, we’d like to talk with you.

QC Senior Care Inc. DBA Home Instead is an equal opportunity employer. Each Home Instead franchise office is independently owned and operated.