Director of Operations

JCW Group; Minneapolis, Saint Paul (MN, MN); On-site; USD 140,000 - 190,000; Full time

Job summary

JCW Group, a Minnesota-based bank, seeks an experienced Director of Operations to lead core operational functions including deposit and loan operations, payments, debit card management, and treasury services.

This senior leadership role focuses on regulatory compliance, risk mitigation, and continuous process improvement to build scalable, well-controlled processes in a regulated banking environment.

Qualifications

• Bachelor's degree or equivalent professional experience in business, finance, or banking.
• 8+ years in bank operations with 3–5+ years in leadership or management.
• Strong background in deposit and loan operations and payment systems.

Responsibilities

• Direct day-to-day operations across deposits, loans, ACH and wire transfers, debit cards, and treasury management.
• Serve as subject-matter expert on payment systems and fraud monitoring.
• Manage treasury/cash management operations and related products.
• Collaborate with Compliance, Risk, Audit, and Legal to meet regulatory expectations.
• Lead and develop a team of operations managers and staff.
• Identify opportunities to streamline workflows and reduce operational risk through redesign and technology.

Skills

Leadership

Regulatory compliance

Process improvement

Operational risk management

People management

Bank operations knowledge

Education

Bachelor's degree in business, finance, banking, or related field

Tools

Core banking systems

Job description

A Minnesota bank is seeking an experienced Director of Operations to lead and oversee the bank's core operational functions, including deposit operations, loan operations, payment systems (ACH and wire transfers), debit card management, and treasury management. This is a senior leadership position responsible for ensuring operational excellence, regulatory compliance, risk mitigation, and continuous process improvement across all operational areas. The ideal candidate brings deep subject-matter expertise in bank operations, strong people-leadership skills, and a track record of building scalable, well-controlled processes in a regulated banking environment.

Key Responsibilities

• Direct and oversee day-to-day operations across deposit operations, loan operations, ACH and wire transfer processing, debit card management, and treasury management functions.
• Serve as the bank's subject-matter expert on payment systems, including ACH origination and receipt, domestic and international wire transfers, and debit card processing and fraud monitoring.
• Manage treasury management operations, including cash management products, positive pay, remote deposit capture, and related commercial banking services.
• Partner with Compliance, Risk, Audit, and Legal teams to ensure operational processes align with regulatory requirements and satisfy examiner and auditor expectations.
• Lead, mentor, and develop a team of operations managers and staff, fostering a culture of accountability, service excellence, and continuous improvement.
• Identify opportunities to streamline workflows, reduce operational risk, and improve turnaround times through process redesign and technology enablement.
• Oversee vendor relationships and core banking system functionality related to deposit, loan, and payments processing.

Required Qualifications

• Bachelor's degree in business, finance, banking, or a related field, or equivalent professional experience.
• 8+ years of progressive experience in bank operations, with at least 3–5 years in a leadership or management capacity.
• Strong, demonstrated background in deposit operations and loan operations.
• Hands-on expertise with ACH processing and NACHA rules, domestic and international wire transfers, and debit card program management.
• Experience managing treasury management/cash management operations and related products.