Deposit Operations Manager

Minnesota Bankers Association; Willmar (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

A local financial institution is seeking a Deposit Operations Manager to oversee and enhance all deposit and payment-related functions. This role includes daily operational oversight, team leadership, and ensuring compliance with regulatory standards. The ideal candidate will have significant banking operations experience, along with strong leadership and process improvement skills. This position is based in Willmar, MN, offering a dynamic work environment and opportunities for professional growth.

Qualifications

• 5–7 years of experience in banking operations with a focus on deposits and payments.
• 3+ years of management or supervisory experience.
• Strong knowledge of ACH, wire processing, Reg E, exception handling, and compliance requirements.

Responsibilities

• Oversee daily deposit account functions, including ACH, wires, Reg E, exception processing.
• Implement automation and process improvement initiatives to enhance scalability.
• Lead the deposit operations team, fostering accountability and service quality.

Skills

Operational Excellence

Execution-Oriented

Leadership

Innovation

Results-Driven

Education

Bachelor’s degree in Business, Finance, or related field

Tools

CSI NuPoint

Job description

Deposit Operations Manager

Heritage Bank NA

310 1st St S, Willmar, MN 56201

Job Description

The Deposit Operations Manager leads all deposit and payment-related operational functions, ensuring accuracy, compliance, efficiency, and scalability. This includes oversight of ACH, wires, Reg E, exception processing, reconciliation, account maintenance, and quality assurance. The role drives process improvement, automation, and internal control enhancements while developing and managing a high‑performing operations team.

Accredited ACH Professional (AAP) certification is required to ensure technical expertise in payments and risk management.

KEY RESPONSIBILITIES

Deposit & Payment Operations

• Oversee daily deposit account functions, including ACH, wires, Reg E, exception processing, account maintenance, reconciliations, and quality reviews.
• Direct payment operations for ACH, wires, RTP, card services, and emerging payment technologies with a focus on accuracy, compliance, and risk management.
• Maintain and update departmental SOPs, workflows, internal controls, and business continuity plans.
• Represent deposit operations in audits and examinations; ensure timely resolution of findings.
• Monitor and report on operational KPIs such as accuracy, turnaround times, and reconciliation exceptions.

Technology, Process & Risk Management

• Implement automation and process improvement initiatives to reduce manual tasks and improve scalability.
• Ensure operational processes meet regulatory, audit, and security standards.
• Address risk areas in deposit and payment operations proactively and execute remediation plans.
• Serve as a subject matter expert on core systems (e.g., CSI NuPoint) to optimize system use.

Team Leadership & Development

• Lead, mentor, and develop the deposit operations team, fostering accountability, service quality, and continuous improvement.
• Provide hands‑on support and coaching until workflows and staff expertise are fully established.
• Partner with the Banking Solutions Manager to align deposit operations with hybrid staffing models.
• Oversee recruitment, training, supervision, and performance management for team members.

Key Competencies

• Operational Excellence: strong focus on compliance, accuracy, and efficiency.
• Execution‑Oriented: skilled at stabilizing operations and improving processes.
• Leadership: proven ability to lead, coach, and develop teams.
• Innovation: experience leveraging automation and technology for operational improvements.
• Results‑Driven.

Education & Experience

• Bachelor’s degree in Business, Finance, or related field (or equivalent work experience).
• 5–7 years of experience in banking operations with a focus on deposits and payments.
• 3+ years of management or supervisory experience.
• Strong knowledge of ACH, wire processing, Reg E, exception handling, and compliance requirements.
• Proven experience in process improvement, automation, and operational risk remediation.
• Experience with CSI NuPoint or a similar core banking system preferred.

Certifications

• AAP (Accredited ACH Professional) – required
• APRP (Accredited Payments Risk Professional) or CTP (Certified Treasury Professional) – preferred

About Us

Visit https://www.heritagebankna.com/about-heritage-bank/ to learn more about Heritage Bank NA.

How to Apply

Apply at https://www.heritagebankna.com/about-heritage-bank/heritage-bank-careers/#careers