Director of Operations

Hopeschools; Milwaukee (WI); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Manager to enhance the educational experience for students. This role involves overseeing technology management, ensuring compliance with regulations, and collaborating with various stakeholders to drive operational excellence. The ideal candidate will thrive in a fast-paced environment and possess strong analytical and interpersonal skills. With a commitment to faith-based education, this position offers an exciting opportunity to make a significant impact in the community while fostering a culture of excellence and servant leadership.

Qualifications

• 3+ years of experience in operations management in a fast-paced environment.
• Proficient in financial oversight and budget management.

Responsibilities

• Oversee technology equipment and infrastructure maintenance.
• Manage school budget and ensure compliance with regulations.

Skills

Operations Management

Financial Oversight

Interpersonal Communication

Analytical Skills

Problem-Solving

Education

Bachelor’s Degree in Management

Experience in Operations Management

Tools

Office 365

Blackbaud

Job description

Essential Responsibilities and Competencies

Operations:

• Work with Open Sky and the Regional Team to oversee the purchase and maintenance of technology equipment and infrastructure, implementation of technology training, and management of technology consulting relationships
• Monitor, submit, and organize all invoices and packing slips for incoming and outgoing deliveries
• Lead the planning and coordination of logistics for student transportation, if applicable
• Help to plan, prepare, and coordinate school events and activities as needed
• Ensure the school facility and grounds are well-maintained and manage the timely resolution of all related issues
• Ensure the smooth operation of the main office including mailings, attendance reporting, office machine maintenance, etc.
• Ensure school-wide compliance with health and safety laws, Department of Instruction or Education mandates, and all federal and state workplace regulations in partnership with Human Resources
• Complete all compliance information for food and transportation if applicable, including collection of free and reduced lunch information to determine family eligibility
• Lead the implementation of the K4 Outreach program
• Management and use of marketing budget; purchase of swag, event fund usage, incentives, etc.
• Review all applications that come into OAS to review for accuracy and contact parents for documentation followed by submitting all paperwork to the REM for review
• Support in the execution of the OLR process; ensuring that all are received within the required time frame
• Lead school tours
• Accurately track enrollment progress
• Participate in weekly check-ins with principal and key stakeholders
• Analyze past data, set progressive enrollment goals, and plans to reach said goals
• Provide regular updates and communications to school principals and stakeholders
• Understand data, forecast, and prepare information for school check-ins
• Lead the re-enrollment process at school through implementing the network re-enrollment process
• Plan, coordinate, and execute:
  • Parent Teacher Conference re-enrollment event; includes set up and training of staff
  • Re-enrollment Breakfast event
• Find ways to connect with difficult to reach parents
• Reconcile in-year leavers with re-enroll list through the remainder of the year

Scholar Recruitment

• Collaborate with REM to strategically develop a map of daycares, community centers/organizations, businesses, and churches that would target our market
• Visit the above-mentioned locations to deliver flyers, build relationships, and schedule times that we could table at their location
• Coordinate with the Principal to schedule and organize canvassing efforts
• Attend community outreach events

Finance & Human Resources

• Partner with the Principal to manage the school budget process including annual budget development and ongoing budget management
• Review and approve all school related invoices within Blackbaud expense management
• Ensure proper internal control of organization’s assets and assist Open Sky Finance Team with internal/external audits
• Generate operating and financial reports in relation to school performance for review with the school leader and the Open Sky Finance Team
• Work with Open Sky Human Resources and appropriate school-based staff to maintain, update, and communicate the Employee Handbook
• Ensure applicable hourly employee timecards are accurate and submitted to Payroll in a timely manner
• Track staff attendance including sick and personal days

Student Information and Record Keeping

• Support new student enrollment by coordinating open houses, school events, and supporting the regional enrollment team as needed
• Maintain a comprehensive student enrollment and withdrawal process to collect and record pertinent information
• Manage the collection and maintenance of student information (receiving forms and paperwork, tracking missing forms, managing databases, updating contact information, keeping records current, etc.)
• Ensure testing materials are properly ordered, received, and submitted for scoring; assist with logistical testing planning
• Oversee student files to ensure all proper documentation is collected, tracked in the computer system, organized and filed
• Manage student attendance, such as processing late arrivals and following up with the families of absent students when necessary
• Correspond regularly with families regarding updates to school policies, trips, events, and other relevant information
• Review all applications that come into OAS to review errors and contact parents to fix errors
• Contact parents within 24 hours of applying to communicate what documentation is needed and how it can be submitted
• Review all documents submitted for accuracy and submit to REM for review
• Manage wait lists by monitoring when seats open, communicate with families, and ensure swift enrollment
• Manage the Count Day process including ensuring accurate attendance and follow-up procedures
• Ensuring 90%+ of applications are verified each period by communicating with parents and collecting applicable documentation
• Perform other duties as requested or required

Qualifications

• Passionate about serving Christ by serving His kids through the advancement of Christian education
• Loves following the model of Christ to seek to love and serve others out of gratitude for His love and service to us.
• Lives and acts as a biblical role model and Open Sky Education representative in your life for our scholars, team members and community.
• Maturing Christ-follower who sees the fulfillment of this role and our mission as an active expression of their ongoing walk with Christ. (Includes regular participation in a local church and other faith-growing habits and communities to be filled up regularly so he/she is ready to pour themselves into our work, mission, and team. Also includes alignment with and desire to advance our Statement of Faith and Code of Conduct)
• Agrees to engage in the faith life of our scholars and in collaboration with other team members
• Bachelor’s degree in management, accounting, operations or HR focus, preferred.
• At least 3+ years of work experience preferably in operations management capacity, in a fast-paced, entrepreneurial environment
• Previous experience working in a school environment preferred
• Comfort level with financial oversight and budgetary tracking to support strategic growth
• Experience in accounting, financial oversight, and human resources desired
• Experience managing multi-functional teams to achieve desired results
• Proficient in Office 365 (Excel, Word, PowerPoint, Outlook, and Teams)
• Ability to work outside normal business hours to meet the needs of the parents

Educational Excellence

• Integrity, credibility, and passionate commitment to Open Sky Education’s mission of providing a full and lasting education, accessible and affordable for all children

Forming Character

• Deep passion for urban, faith-based education and closing the achievement gap.

Resource Management

• Keen analytic, organization and complex problem-solving skills which allow for strategic data interpretation

Collaborative Relationships

• Strong interpersonal, verbal, and written communication skills and exceptionally responsive to customers and candidates; experience in effectively building relationships and communicating at all levels

Serving Leader

• Exemplifies humility and servant leadership by continually raising the bar for excellence and successfully serving as a partner to team members and leaders.
• Thrives in a fast-paced environment and manages multiple priorities effectively.

Work Location

This is an on-site role working from our HOPE school’s located in Milwaukee, WI area.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.