Director of Operations

Chick-fil-A; Matteson (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for career growth

Health insurance contributions

401k contributions

Paid time off

Scholarship Opportunities

Employee meals

Leadership development

Job summary

Chick-fil-A Matteson (IL) is seeking an experienced leader to guide and develop a high-volume restaurant team. You will drive guest satisfaction by coaching managers and crew, optimizing scheduling, and upholding safety and cleanliness standards.

The role emphasizes teamwork, proactive problem-solving, and a passion for customer service in a fast-paced environment. Flexible scheduling includes nights and weekends.

Qualifications

• Minimum 2–5 years of experience managing a high-volume restaurant.
• Strong understanding of restaurant operations, financial management (P&L), and labor optimization.
• Proven track record of leading large teams in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.
• Proficiency in Chick-fil-A’s operational systems (preferred).
• Passion for customer service and community engagement.
• Result-oriented with a highly competitive spirit
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Lead, coach, and inspire a team of Operational Managers, Area Managers, and Team Members while cultivating a culture of excellence and teamwork.
• Assist with recruitment, hiring, onboarding, and ongoing training to ensure development and retention of high-performing team members.
• Conduct regular performance evaluations and create action plans for employee growth and improvement.
• Foster clear communication and delegation within the management team to ensure operational success.
• Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.
• Ensure smooth operation during peak times and non-peak times.
• Maintain labor scheduling to balance guest needs with labor cost control in a high-volume setting.
• Maintain Chick-fil-A’s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and Local health and safety regulations.
• Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruptions.

Skills

Team leadership

Communication

Problem solving

Organizational skills

Multitasking

Financial acumen (P&L)

Labor optimization

Customer service

Flexibility

Operational systems

Job description

Leadership Expectations

• Lead, coach, and inspire a team of Operational Managers, Area Managers, and Team Members while cultivating a culture of excellence and teamwork.
• Assist with recruitment, hiring, onboarding, and ongoing training to ensure the development and retention of high-performing team members.
• Conduct regular performance evaluations and create action plans for employee growth and improvement.
• Foster clear communication and delegation within the management team to ensure operational success.

Operational Management

• Oversee daily operations, including food production, service quality, service speed, cleanliness, food safety standards, and workplace safety standards.
• Ensure smooth operation during peak times and non-peak times.
• Manage labor scheduling to balance guest needs with labor cost control in a high-volume setting.
• Maintain Chick-fil-A’s standards of cleanliness, safety, and sanitation, complying with all Chick-fil-A and Local health and safety regulations.
• Address operational challenges in real-time, ensuring efficient problem-solving and quick recovery from disruptions.

Qualifications

• Minimum of 2-5 years of experience managing a high-volume restaurant, preferably in a Chick-fil-A Restaurant.
• Strong understanding of restaurant operations, financial management (P&L), and labor optimization.
• Proven track record of leading large teams in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask, stay calm under pressure, and ensure service quality during peak hours.
• Proficiency in Chick-fil-A’s operational systems and standards (preferred but not required).
• Passion for customer service and community engagement.
• Result-oriented with a highly competitive spirit
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Benefits

• Competitive pay
• Opportunities for career growth
• Health insurance contributions
• 401k contributions
• Paid time off
• Scholarship Opportunities
• Employee meals
• Ongoing investment in leadership development

Thank you for your interest in Chick-fil-A Matteson (IL)
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.