Director of Operations

Exceptional Dental; Long Beach (CA); Hybrid; USD 180,000 - 275,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer match

PTO and holidays

Professional development

Hybrid schedule

Parental leave

Growth path to VP of Operations

Job summary

Exceptional Dental seeks a Director of Operations to translate executive strategy into measurable outcomes across healthcare, housing, and mental health programs. You will lead cross-functional initiatives that improve quality, efficiency, and impact, overseeing multiple program managers in a mission-driven organization serving vulnerable populations.

The role requires 10+ years of operational leadership, 5+ years managing managers, and strong experience in healthcare, housing, and integrated

Qualifications

• Senior leadership with 10+ years in healthcare, social services, or mission-driven orgs.
• Experience managing managers for 5+ years and overseeing cross-functional initiatives.

Responsibilities

• Translate executive strategy into measurable operational outcomes.
• Lead cross-functional initiatives to improve quality, efficiency and impact.
• Oversee program managers and enterprise-wide initiatives.
• Build scalable systems in growing or resource-constrained environments.

Skills

Operational leadership

Cross-functional leadership

Data analysis

KPI development

Healthcare compliance

Project governance

Education

Master's degree preferred (MPH, MHA, MSW, MBA)

PMP / Lean Six Sigma / LCSW credentials a plus

Tools

Asana

Monday

MS Project

Excel

Tableau

Power BI

Job description

The Director of Operations is a senior operational leader responsible for driving performance, accountability, and scalable systems across healthcare, housing, and mental health programs. This role translates executive strategy into measurable operational outcomes and leads cross-functional initiatives that improve quality, efficiency, and impact.

This is a high-impact leadership role overseeing multiple program managers and enterprise-wide initiatives within a mission-driven organization serving vulnerable populations.

Experience

• 10+ years operational leadership in healthcare, social services, or mission-driven organizations
• 5+ years managing managers
• Experience in at least two:
  • Healthcare administration
  • Housing / supportive housing programs
  • Mental health services
  • Integrated care models
• Proven track record managing complex cross-functional initiatives
• Experience building systems in growing or resource-constrained environments

Technical Skills

• Advanced project management (Agile, Asana, Monday, MS Project, etc.)
• Strong data analysis and KPI development skills
• Proficiency with Excel and BI tools (Tableau, Power BI, dashboards)
• Knowledge of healthcare compliance (HIPAA, regulatory standards)
• Experience with performance measurement frameworks

Education

• Master’s degree preferred (MPH, MHA, MSW, MBA or related)
• PMP, Lean Six Sigma, LCSW or similar credentials a plus

Preferred Experience

• Integrated care models (health + behavioral health + social services)
• Work with vulnerable populations (homelessness, SMI, chronic illness)
• Medi-Cal / Medicaid programs
• Budget oversight ($5M–$15M)
• HIPAA, Joint Commission, CARF familiarity
• Los Angeles County healthcare/social services landscape

Benefits

• Medical, dental, vision (90% employer paid)
• 401(k) with 4% match
• 20 PTO days + 12 holidays
• $5,000 annual professional development
• Hybrid schedule (3 onsite / 2 remote)
• 12 weeks paid parental leave
• Growth path to VP of Operation