Director of Operations

Aristocrat Interactive; Lansing (MI); On-site; USD 160,000 - 210,000; Full time

Job summary

Aristocrat is seeking a Director of Operations to advance and scale our global iGaming operations. You will drive delivery maturity, ensure compliance, and partner with multiple teams to accelerate content and platform capabilities.

You will lead the development of a scalable, data-driven operating model, embed a culture of excellence, and build a high-performing global operations organization to support rapid business growth.

Qualifications

• 12+ years in operations, delivery, or program leadership in iGaming, gaming, or digital platforms.
• Proven experience leading large-scale operational transformation in global orgs.
• Hist of building scalable operating models and high-performing teams.
• Strong experience with Agile at scale and governance models.
• Ability to influence executives and drive cross-functional alignment.
• Commitment to action, results, and continuous improvement.

Responsibilities

• Lead transformation of iGaming operations to a globally scalable model.
• Define operating frameworks for growth, complexity, and multi-market delivery.
• Identify gaps and drive efficiency, accountability, and transparency.
• Champion a culture of continuous improvement and operational rigor.
• Build and lead a high-performing global operations organization.
• Establish ownership, governance, and decision-making frameworks.
• Align regions and functions for consistent execution and outcomes.
• Develop future leaders and strengthen operations capability.
• Own end-to-end delivery excellence across iGaming products.
• Implement scalable delivery frameworks and tooling for speed.
• Define and track benchmarks like release predictability and cycle time.
• Identify and resolve delivery risks, dependencies, bottlenecks.

Skills

Operations leadership

iGaming domain

Agile at scale

Delivery governance

Cross-functional leadership

Data-driven decisions

Job description

At Aristocrat, our mission is to bring happiness to life through the power of play! In the role of Director of Operations, you will be critical in advancing and growing our global iGaming operations. You will promote operational maturity and embed a culture of excellence within the organization.

This role provides an outstanding opportunity to impact the company’s mission, culture, and success by ensuring seamless delivery management and effective partnership across multiple teams and departments.

You will lead the development and implementation of a scalable, efficient, and data-driven operating model. This will help our teams deliver high-quality content and platform capabilities with speed, predictability, and compliance. If you are passionate about leading ambitious projects, managing dependencies, mitigating risks, and driving accountability in a fast-paced and highly regulated environment, we want you on our team!

What You’ll Do

• Lead the transformation and evolution of iGaming operations to a globally scalable, standardized operating model.
• Define and implement operating frameworks that support growth, complexity, and multi-market delivery.
• Identify structural gaps and drive initiatives to improve efficiency, accountability, and transparency.
• Champion a culture of continuous improvement, operational rigor, and delivery within the field.
• Build and lead a high-performing global operations organization, capable of supporting rapid business growth.
• Establish clear ownership models, governance structures, and decision-making frameworks.
• Drive alignment across regions and functions to ensure consistency in execution and outcomes.
• Develop future leaders and strengthen organizational capability in operations and delivery.
• Own and elevate end-to-end delivery excellence across iGaming products and platforms.
• Implement scalable delivery frameworks, governance, and tooling to improve predictability, quality, and speed to market.
• Define and track benchmarks (e.g., release predictability, cycle time, defect rates, SLA adherence).
• Proactively identify and resolve delivery risks, dependencies, and systemic bottlenecks.

What We’re Looking For

• 12+ years of experience in operations, delivery, or program leadership, with significant time in iGaming, gaming, or digital platforms.
• Proven experience leading large-scale operational transformation in complex, global organizations.
• Demonstrated success in building scalable operating models and high-performing teams.
• Strong experience with Agile at scale / delivery frameworks and operational governance models.
• Track record of influencing executive collaborators and driving cross-functional alignment.
• Leader dedicated to making improvements with a strong inclination toward action and results.
• Strong systems thinker—able to build for scale, not just solve for today.
• Highly collaborative, with the ability to influence without direct authority.
• Data-driven and outcome-focused, with strong business insight.
• Comfortable operating in ambiguity and leading through change.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location. Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits. Specific details about compensation and benefits for this position will be discussed during the recruitment process.