Director of Operations

Aristocrat Gaming; Lansing (MI); On-site; USD 185,000 - 344,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Job summary

Aristocrat Interactive is seeking a Director of Operations to lead the transformation of iGaming operations into a globally scalable, standardized model. You will define operating frameworks and drive multi-market delivery with a focus on growth, efficiency, and governance.

You will build and lead a high-performing global operations organization, ensuring end-to-end delivery excellence and continuous improvement across products and platforms.

Qualifications

• 12+ years of experience in operations, delivery, or program leadership, with iGaming or digital platforms experience.
• Proven track record in large-scale operational transformation and building scalable operating models.
• Strong experience with Agile at scale, governance, and cross-functional alignment.

Responsibilities

• Lead transformation and evolution of iGaming operations to a globally scalable, standardized model.
• Define operating frameworks to support growth, complexity, and multi-market delivery.
• Identify gaps, drive efficiency, accountability, and transparency improvements.
• Champion continuous improvement, operational rigor, and delivery within the field.
• Build and lead a high-performing global operations organization to support growth.
• Establish ownership models, governance, and decision-making frameworks.
• Drive alignment across regions and functions for consistent execution.
• Develop future leaders and strengthen capability in operations and delivery.
• Own end-to-end delivery excellence across iGaming products and platforms.
• Implement scalable delivery frameworks, governance, and tooling for predictability.
• Define and track benchmarks such as release predictability, cycle time, and SLA adherence.
• Proactively identify and resolve delivery risks, dependencies, and bottlenecks.

Skills

12+ years ops

iGaming experience

Agile at scale

Executive alignment

Data-driven

Regulated environment

Job description

At Aristocrat, our mission is to bring happiness to life through the power of play! In the role of Director of Operations, you will be critical in advancing and growing our global iGaming operations. You will promote operational maturity and embed a culture of excellence within the organization.

This role provides an outstanding opportunity to impact the company’s mission, culture, and success by ensuring seamless delivery management and effective partnership across multiple teams and departments.

You will lead the development and implementation of a scalable, efficient, and data-driven operating model. This will help our teams deliver high-quality content and platform capabilities with speed, predictability, and compliance. If you are passionate about leading ambitious projects, managing dependencies, mitigating risks, and driving accountability in a fast-paced and highly regulated environment, we want you on our team!

What You'll Do

• Lead the transformation and evolution of iGaming operations to a globally scalable, standardized operating model.
• Define and implement operating frameworks that support growth, complexity, and multi-market delivery.
• Identify structural gaps and drive initiatives to improve efficiency, accountability, and transparency.
• Champion a culture of continuous improvement, operational rigor, and delivery within the field.
• Build and lead a high-performing global operations organization, capable of supporting rapid business growth.
• Establish clear ownership models, governance structures, and decision-making frameworks.
• Drive alignment across regions and functions to ensure consistency in execution and outcomes.
• Develop future leaders and strengthen organizational capability in operations and delivery.
• Own and elevate end-to-end delivery excellence across iGaming products and platforms.
• Implement scalable delivery frameworks, governance, and tooling to improve predictability, quality, and speed to market.
• Define and track benchmarks (e.g., release predictability, cycle time, defect rates, SLA adherence).
• Proactively identify and resolve delivery risks, dependencies, and systemic bottlenecks.

What We're Looking For

• 12+ years of experience in operations, delivery, or program leadership, with significant time in iGaming, gaming, or digital platforms.
• Proven experience leading large-scale operational transformation in complex, global organizations.
• Demonstrated success in building scalable operating models and high-performing teams.
• Strong experience with Agile at scale / delivery frameworks and operational governance models.
• Track record of influencing executive collaborators and driving cross-functional alignment.
• Leader dedicated to making improvements with a strong inclination toward action and results.
• Strong systems thinker- able to build for scale, not just solve for today.
• Highly collaborative, with the ability to influence without direct authority.
• Data-driven and outcome-focused, with strong business insight.
• Comfortable operating in ambiguity and leading through change.

Company Summary

Aristocrat Interactive

Aristocrat Interactive is Aristocrat Leisure Limited's (ASX:ALL) regulated online Real Money Gaming(RMG)business and was formed in 2024when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leaderin content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrathas three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Up to 25%

Pay Range

$185,262 - $344,058 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.