Director of Operations

trigogroup; Greer (SC); On-site; USD 140,000 - 190,000; Full time

Job summary

TRIGO Global Quality Solutions is seeking a Director of Operations to lead and manage regional operations in the Greer, SC area. The role focuses on driving achievement of financial, sales, and KPI targets while upholding Quality Policies and QMS.

Reporting to the General Manager, the position requires overseeing client relationships, operations, staffing, and continuous improvement to optimize region performance and safety compliance.

Qualifications

• Full proficiency in local language.
• Proficiency in English.
• Computer skills – Microsoft Office (basic Excel) and Outlook.
• Work Instruction Writing.

Responsibilities

• Client relationship & business development with anchor and OEM accounts.
• Frequent in-person client meetings and transparent communication.
• Developing business with existing clients and upselling with sales support.
• Monitor regional competition (services, prices).
• Assist Sales with new business opportunities (hunting).
• Review practices and site visits/audits to ensure performance and satisfaction.
• Motivate teams and organize training; ensure KPI compliance.
• Develop new processes to improve services and control costs.
• Provide links between departments and manage recruiting to maintain staffing.

Skills

Local language

English

MS Office

Work Instruction Writing

Education

Bachelor's degree in Business/Management

Job description

TRIGO Global Quality Solutions is seeking to fill a Director of Operations position in the Greer, SC area.

Overall Purpose

Direct and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region

Ensure financial, sales, and operational targets/KPI are met

Creates, supports, and demonstrates commitment to the company Quality Policies & QMS

Reports to

General Manager

Responsibilities

Client relationship & Business development

• Maintain and develop solid relationships with key contacts at anchor and OEM accounts
• Ensuring clear and transparent communication to the client with frequent and scheduled in-person meetings
• Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
• Monitoring competition (services, prices...) at regional level
• Assist Sales with bringing on new business opportunities (hunting)

Operations

• Review working practices to ascertain if it is successful and if not, devise an alternative
• Frequent site visits/audits to ensure high level performance and customer satisfaction
• Motivate teams and organize appropriate training
• Ensure compliance with established KPI
• Ensuring continuous improvement to optimize services provided and region efficiency
• Demonstrates commitment to reduce the risk of workplace accidents
• Must comply with local and company Health & Safety legislation, laws, and policies

Organization & management

• Ensuring asset and staff availability throughout region for maximum performance
• Promote positive changes throughout organization
• Develop new processes and procedures that improve services while controlling costs
• Provide links between various departments including management
• Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business
• Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI

Technical

• Analyzing technical requirements for customers' jobs/missions (existing or upcoming)
• Pulling technical resources when needed to anticipate and fully address client needs
• Provide technical support and advice to customers and operations teams
• Support development of technical expertise at regional level

Knowledge, skills, abilities

Hard Skills

• Full proficiency in local language
• Proficiency in English
• Computer skills – Microsoft Office (basic Microsoft Excel proficiency) and Outlook
• Work Instruction Writing

Values & Attitudes

• Global team spirit
  • Team player
  • Caring for people
  • Open-minded
• Excellence
  • Reactive
  • Resilient to pressure
  • Rigorous
• Customer focus
  • Client oriented
  • Reliable & trustworthy
  • Flexible
• Initiative
  • Autonomous
  • Innovative
  • Daring

Work experience

Overall recommendations

• 7+ years of work experience in automotive and/or manufacturing
• Operational/Quality background with overview capabilities
• Management responsibilities (operational and HR)
• Exposure to client relationship

Education background

Overall recommendations

• 4-year degree in Business/ Management or related field

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.