Director of Operations

The TRIGO Group; Warren (MI); On-site; USD 140,000 - 190,000; Full time

Job summary

TRIGO Global Quality Solutions is seeking a Director of Operations for the Metro Detroit area. The role directs regional operations, ensures KPIs and financial targets are met, and leads process improvements across organization and client-facing activities.

The position requires 7+ years in automotive/manufacturing, strong leadership, and a focus on quality management systems; responsibilities include client development, staffing, and cross-functional collaboration to optimize service delivery.

Qualifications

• 7+ years of work experience in automotive and/or manufacturing.
• Operational/Quality background with overview capabilities.
• Management responsibilities (operational and HR).
• Exposure to client relationship.

Responsibilities

• Develop and maintain solid relationships with anchor and OEM accounts.
• Communicate clearly with clients through frequent in-person meetings; support quotations and negotiations.
• Monitor regional competition and assist Sales in bringing new business opportunities.
• Review working practices and ensure KPI targets are met; drive continuous improvement.
• Oversee staffing, training, recruitment, and cross-department collaboration.
• Provide technical support and escalate to regional resources as needed.

Skills

English proficiency

Microsoft Office

Outlook

Work instruction writing

Education

4-year degree in Business/Management

Job description

TRIGO Global Quality Solutions is seeking to fill a Director of Operations position in the Metro Detroit area.

Overall Purpose

Direct and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region

Ensure financial, sales, and operational targets/KPI are met

Creates, supports, and demonstrates commitment to the company Quality Policies & QMS

Reports to

General Manager

Responsibilities

Client relationship & Business development

• Maintain and develop solid relationships with key contacts at anchor and OEM accounts
• Ensuring clear and transparent communication to the client with frequent and scheduled in-person meetings
• Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
• Monitoring competition (services, prices...) at regional level
• Assist Sales with bringing on new business opportunities (hunting)

Operations

• Review working practices to ascertain if it is successful and if not, devise an alternative
• Frequent site visits/audits to ensure high level performance and customer satisfaction
• Motivate teams and organize appropriate training
• Ensure compliance with established KPI
• Ensuring continuous improvement to optimize services provided and region efficiency
• Demonstrates commitment to reduce the risk of workplace accidents
• Must comply with local and company Health & Safety legislation, laws, and policies

Organization & management

• Ensuring asset and staff availability throughout region for maximum performance
• Promote positive changes throughout organization
• Develop new processes and procedures that improve services while controlling costs
• Provide links between various departments including management
• Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business
• Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI

Technical

• Analyzing technical requirements for customers' jobs/missions (existing or upcoming)
• Pulling technical resources when needed to anticipate and fully address client needs
• Provide technical support and advice to customers and operations teams
• Support development of technical expertise at regional level

Knowledge, skills, abilities

Hard Skills

• Full proficiency in local language
• Proficiency in English
• Computer skills – Microsoft Office (basic Microsoft Excel proficiency) and Outlook
• Work Instruction Writing

Values & Attitudes

• Global team spirit
  • Team player
  • Caring for people
  • Open-minded
• Excellence
  • Reactive
  • Resilient to pressure
  • Rigorous
• Customer focus
  • Client oriented
  • Reliable & trustworthy
  • Flexible
• Initiative
  • Autonomous
  • Innovative
  • Daring

Work experience

Overall recommendations

• 7+ years of work experience in automotive and/or manufacturing
• Operational/Quality background with overview capabilities
• Management responsibilities (operational and HR)
• Exposure to client relationship

Education background

Overall recommendations

• 4-year degree in Business/ Management or related field

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.