Director of Operations - Automotive Industry

TRIGO; Greer (SC); On-site; USD 120,000 - 180,000; Full time

Job summary

TRIGO Global Quality Solutions is seeking a Director of Operations for the Greer, SC region. The role oversees regional operations, ensuring KPI achievement, and leads client relationship management with anchor and OEM accounts.

Responsibilities include site visits, audits, training, process improvements, and staffing oversight. A strong background in automotive/manufacturing operations and HR is required, with focus on quality management and safety.

Qualifications

• 7+ years of work experience in automotive and/or manufacturing.
• Operational/Quality background with overview capabilities.
• Management responsibilities (operational and HR).
• Exposure to client relationship and business development.

Responsibilities

• Direct and manage regional operations ensuring peak performance.
• Maintain and develop relationships with anchor and OEM accounts; frequent client meetings.
• Lead site visits/audits to maintain high performance and customer satisfaction.
• Ensure KPI compliance and drive continuous improvement to reduce costs and improve services.
• Recruit and manage staffing to maintain performance and turnover control.

Skills

English proficiency

MS Office

Excel basics

Work instruction writing

Education

Bachelor/4-year degree in Business or related field

Job description

TRIGO Global Quality Solutions is seeking to fill a Director of Operations position in the Greer, SC area.

Overall Purpose

Direct and manage the implementation of business guidelines, strategies, policies, and operations ensuring peak performance within a specific region.
Ensure financial, sales, and operational targets/KPI are met.
Creates, supports, and demonstrates commitment to the company Quality Policies & QMS.

Reports to

General Manager

Responsibilities

Client relationship & Business development

• Maintain and develop solid relationships with key contacts at anchor and OEM accounts
• Ensuring clear and transparent communication to the client with frequent and scheduled in-person meetings
• Developing business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
• Monitoring competition (services, prices...) at regional level
• Assist Sales with bringing on new business opportunities (hunting)

Operations

• Review working practices to ascertain if it is successful and if not, devise an alternative
• Frequent site visits/audits to ensure high level performance and customer satisfaction
• Motivate teams and organize appropriate training
• Ensure compliance with established KPI
• Ensuring continuous improvement to optimize services provided and region efficiency
• Demonstrates commitment to reduce the risk of workplace accidents
• Must comply with local and company Health & Safety legislation, laws, and policies

Organization & management

• Ensuring asset and staff availability throughout region for maximum performance
• Promote positive changes throughout organization
• Develop new processes and procedures that improve services while controlling costsProvide links between various departments including management
• Direct/manage recruiting to maintain staffing levels and performance considering turnover and new business
• Key contributor to company policies, systems, processes, strategies, budgets/forecast, and KPI

Technical

• Analyzing technical requirements for customers' jobs/missions (existing or upcoming)
• Pulling technical resources when needed to anticipate and fully address client needs
• Provide technical support and advice to customers and operations teams
• Support development of technical expertise at regional level

Knowledge, skills, abilities

Hard Skills

• Full proficiency in local language
• Proficiency in English
• Computer skills - Microsoft Office (basic Microsoft Excel proficiency) and Outlook
• Work Instruction Writing

Values & Attitudes

• Global team spirit
  • Team player
  • Caring for people
  • Open-minded
• Excellence
  • Reactive
  • Resilient to pressure
  • Rigorous
• Customer focus
  • Client oriented
  • Reliable & trustworthy
  • Flexible
• Initiative
  • Autonomous
  • Innovative
  • Daring

Work experience

Overall recommendations

• 7+ years of work experience in automotive and/or manufacturing
• Operational/Quality background with overview capabilities
• Management responsibilities (operational and HR)
• Exposure to client relationship

Education background

Overall recommendations

• 4-year degree in Business/ Management or related field

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.