Director of Operations

Dawson; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Dawson in Columbus, OH is seeking a Warehouse Operations Manager to lead cross-functional processes from procurement to delivery. You will align warehousing, inventory, and vendor activities with product strategy, cost controls, and customer expectations.

You will manage a mid-level Operations team, implement scalable workflows with a new WMS and integrate it with the CRM, and drive continuous improvement across departments to support growth.

Qualifications

• Minimum 7 years of operational leadership experience.
• Bachelor's degree or MBA in Supply Chain, Operations, or related field.
• Experience in manufacturing, distribution, or product-based businesses.
• Proven ability to build systems and processes from scratch.
• Track record of improving operational efficiency and scalability.

Responsibilities

• Own cross-functional workflows from order to fulfillment.
• Design and implement SOPs across departments.
• Develop scalable systems to support increasing volume and product lines.
• WMS: oversee selection and integration with CRM for visibility.
• Lead project management on monday.com across finance to marketing.
• Oversee warehousing, inventory accuracy, purchasing, and sourcing.

Skills

Operational leadership

Cross-functional collaboration

WMS implementation

Project management

Education

Bachelor's in Supply Chain or related field

MBA in Operations (preferred)

Tools

monday.com

ERP systems

CRM integration

Job description

• Join a respected leader in the industry with a long history of innovation and product excellence
• Be part of a 100% employee-owned company where teamwork, initiative, and shared success matter
• Bring your ideas to a fast-paced, collaborative environment that values creativity, problem-solving, and continuous improvement
• Own cross-functional operational systems; oversee product development and coordinate cross-departmental process flows from finance and ideation through external development, marketing and sales to ensure full business handoffs
• Build and manage project plans that keep product initiatives aligned, organized, and moving forward from initial concept through commercialization
• Develop systems and processes that improve communication, accountability, and handoffs across departments
• Serve as a strategic systems builder who can connect warehouse operations with broader cross-departmental initiatives
• 60% focused on warehouse operations while also managing complex cross-functional processes across the business

What You'll Be Doing:

• Build and maintain cross-functional workflows from order acquisition through fulfillment, ensuring alignment between strategic objectives and day-to-day execution
• Design, document, and implement SOPs across departments while championing operational discipline and continuous improvement
• Develop scalable systems and processes to support increasing business volume and expanding product lines
• Warehouse Management System (WMS): Oversee the selection and implementation of a new WMS with batch tracking capabilities, ensuring end-to-end integration with the CRM for client- and sales-facing visibility
• Own the development and optimization of monday.com as the company's project management platform, including cross-functional process mapping from finance approvals through ideation, vendor engagement, and marketing launch
• Build, document, and maintain back-end processes to preserve institutional knowledge, strengthen cross-functional handoffs, and prevent tasks or responsibilities from being missed when team members transition out of roles
• Oversee warehouse operations, fulfillment accuracy, inventory integrity, purchasing, and domestic and international sourcing
• Improve inventory planning and production scheduling while implementing cost-control measures that protect margins and cash flow
• Establish vendor strategy, manage vendor KPIs, and make final decisions regarding major contracts, pricing, supplier changes, and domestic and international manufacturing partners
• Oversee escalated vendor issues and determine when to qualify or diversify suppliers to reduce single-source risk
• Set freight and carrier strategy, approve major carrier changes and contracts, and lead shipping cost optimization initiatives
• Establish product quality standards and inspection protocols for incoming supplier materials and outgoing products
• Oversee the operational execution of new product initiatives, including sourcing, cost modeling, vendor coordination, and production readiness
• Ensure alignment between product design, supply chain, and commercialization while supporting growth targets tied to new product revenue
• Directly manage the mid-level management team within Operations and provide leadership around team performance and development
• Lead manufacturing capacity planning and provide facility investment recommendations as business volume and product lines expand
• Establish safety program standards and OSHA compliance requirements while the Warehouse Operations Manager oversees day-to-day safety training and incident reporting

What We're Looking For:

• Minimum of 7 years of operational leadership experience
• Bachelor's degree or MBA in Supply Chain, Operations, Product preferred
• Experience in manufacturing, distribution, or product-based businesses
• Demonstrated ability to build systems and processes from scratch
• Proven track record of improving operational efficiency and scalability
• Experience with product quality systems, vendor scorecards, or warranty/CAPA processes preferred
• Familiarity with warehouse safety and regulatory compliance (e.g., OSHA) preferred

About Dawson

Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.