Director of Operations

Harri; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Commuter benefits

Dining rewards

Paid Time Off

Job summary

Hogsalt's Small Cheval is seeking a Full Time Multi-Unit Director of Operations to oversee several quick-service locations in the Chicagoland area. The role focuses on optimizing day-to-day operations, driving sales and profits, and maintaining high standards across service, culinary, and beverage programs.

Candidate should have 2–4 years GM experience in quick-service and multi-unit hospitality, with strong back-of-house skills and a bachelor’s degree in business or hospitality.

Qualifications

• 2-4 years of GM experience in quick-service environments.
• 2-4 years in multi-unit hospitality settings.
• Experience in kitchen with Back-of-House duties (cooking, cleaning, equipment).
• Bachelor's degree in business/hospitality or equivalent hospitality experience.

Responsibilities

• Oversee day-to-day operations of multiple Small Cheval locations (multi-unit).
• Analyze P&L and drive actions to optimize store performance.
• Support Store Leaders to meet revenue and profitability goals.
• Monitor store financials and coordinate adjustments with leadership.
• Maintain Hogsalt food culture standards: service, quality, cleanliness, COGs.

Skills

General Manager

Multi-unit

Back-of-House

Fast casual

Education

Bachelor's in business/hospitality

Job description

Small Cheval, a part ofHogsalt , is looking for a Full Time Multi-Unit Director of Operations for Small Cheval (Salary negotiable + Quarterly target bonus) to join our team and oversee several of our quick-service locations!

Seeking a energetic, resilient individual with experience overseeing muti-unit restaurants!

We offer a full suite of benefits and perks , including medical, dental, vision, life, a 401(k), commuter benefits, dining rewards, and Paid Time Off!

Main Responsibilities: (not limited to the following):

• Oversee the day-to-day operations of multiple Small Cheval locations ; this is a multi-unit position.
• Understand, analyze, and interpret the P&L and determine necessary actions to drive the successful operation of the stores.
• Support the Store Leaders in achieving the annual revenue and profitability goals by driving sales and profits in existing and new stores.
• Monitor all stores’ financial reports; works with store leadership to make necessary adjustments.
• Maintain and progress all areas of the Hogsalt food culture quality, consistency, executions, cleanliness and COG’s.
• Hold the team accountable for the cleanliness of all aspects of the store including FOH, BOH, and exterior areas.
• Oversee the store leaders to ensure they are operating at the highest level of day-to-day functions of the store and are responsible for the successful execution of all aspects of Small Cheval.
• Assist in new all new store openings by supporting the store leadership to set up an efficient workflow and
• Organization of the space:
  • Set pars and supporting store leadership to manage COG’s and labor
  • Assist in OS&E procurement for new store projects
  • Assist new store leaders as part of the opening team for successful new store openings
• Maintain flexibility with any service-related restaurant assistance in the current stores, as needed, if not actively in a new store opening.
• Oversee sourcing food products when Small Cheval specs are out-of-stock; maintain accurate order guides.
• Direct and approve any and all kitchen and operational layout designs.
• Review and approve any and all kitchen and operational equipment specifications.
• Review and approve any and all custom fabrication drawings for kitchen equipment.
• Review and approve any and all quotes for kitchen equipment.
• Review and sign off on kitchen and bar installations.
• Work with the Facilities & Maintenance team to coordinate ongoing repairs for all Small Cheval locations.
• Review daily store leadership logs and coach leadership on problem solving and employee performance.
• Must maintain the quality and consistency of all aspects of the service, culinary and beverage.
• Ensure service, culture and leadership standards are met.
• Support the other Director of Operations during PTO or extenuating circumstances.
• Work closely with the Executive Team supporting and assisting day to day as well as in brand growth.

Qualifications:

• 2-4 years of experience in a General Manager role within a quick-service environment.
• 2-4 years of experience in a multi-unit hospitality environment.
• Previous experience in a kitchen environment with Back-of-House duties (comfortably cooking, cleaning kitchen equipment, troubleshooting equipment etc.).
• Fast casual quick service experience is a PLUS.
• Bachelor's degree in business/hospitality or equivalent experience in hospitality.
• Communicate any issues or concerns to the Executive Operations Director for Small Cheval.
• Embody and represent the Hogsalt Service and Food Philosophy.
• Lead by example and professionalism at all times and in all areas of Hogsalt and its affiliates.
• Maintain a positive and harmonious work environment.
• Mentor, coach, and guide all staff on Hogsalt brand of service and hospitality.

Small Cheval, a part ofHogsalt , is looking for a Full Time Multi-Unit Director of Operations for Small Cheval (Salary negotiable + Quarterly target bonus) to join our team and oversee several of our quick-service locations!

Seeking a energetic, resilient individual with experience overseeing muti-unit restaurants!

We offer a full suite of benefits and perks , including medical, dental, vision, life, a 401(k), commuter benefits, dining rewards, and Paid Time Off!

Main Responsibilities: (not limited to the following):

• Oversee the day-to-day operations of multiple Small Cheval locations ; this is a multi-unit position.
• Understand, analyze, and interpret the P&L and determine necessary actions to drive the successful operation of the stores.
• Support the Store Leaders in achieving the annual revenue and profitability goals by driving sales and profits in existing and new stores.
• Monitor all stores’ financial reports; works with store leadership to make necessary adjustments.
• Maintain and progress all areas of the Hogsalt food culture quality, consistency, executions, cleanliness and COG’s.
• Hold the team accountable for the cleanliness of all aspects of the store including FOH, BOH, and exterior areas.
• Oversee the store leaders to ensure they are operating at the highest level of day-to-day functions of the store and are responsible for the successful execution of all aspects of Small Cheval.
• Assist in new all new store openings by supporting the store leadership to set up an efficient workflow and
• Organization of the space:
  • Set pars and supporting store leadership to manage COG’s and labor
  • Assist in OS&E procurement for new store projects
  • Assist new store leaders as part of the opening team for successful new store openings
• Maintain flexibility with any service-related restaurant assistance in the current stores, as needed, if not actively in a new store opening.
• Oversee sourcing food products when Small Cheval specs are out-of-stock; maintain accurate order guides.
• Direct and approve any and all kitchen and operational layout designs.
• Review and approve any and all kitchen and operational equipment specifications.
• Review and approve any and all custom fabrication drawings for kitchen equipment.
• Review and approve any and all quotes for kitchen equipment.
• Review and sign off on kitchen and bar installations.
• Work with the Facilities & Maintenance team to coordinate ongoing repairs for all Small Cheval locations.
• Review daily store leadership logs and coach leadership on problem solving and employee performance.
• Must maintain the quality and consistency of all aspects of the service, culinary and beverage.
• Ensure service, culture and leadership standards are met.
• Support the other Director of Operations during PTO or extenuating circumstances.
• Work closely with the Executive Team supporting and assisting day to day as well as in brand growth.

Qualifications:

• 2-4 years of experience in a General Manager role within a quick-service environment.
• 2-4 years of experience in a multi-unit hospitality environment.
• Previous experience in a kitchen environment with Back-of-House duties (comfortably cooking, cleaning kitchen equipment, troubleshooting equipment etc.).
• Fast casual quick service experience is a PLUS.
• Bachelor's degree in business/hospitality or equivalent experience in hospitality.

Hogsalt Culture:

• Communicate any issues or concerns to the Executive Operations Director for Small Cheval.
• Embody and represent the Hogsalt Service and Food Philosophy.
• Lead by example and professionalism at all times and in all areas of Hogsalt and its affiliates.
• Maintain a positive and harmonious work environment.
• Mentor, coach, and guide all staff on Hogsalt brand of service and hospitality.

Small Cheval is a Chicagoland original. We took the essential basics of a summer afternoon on the patio — burgers and beers, fries and cones — and made that the whole menu.We get lines out the door, but we've got the rush down to an art, delivering the most satisfying food hot and quick. It's the kind of thing that only happens when you're part of a team that loves the rush, loves working together, and loves sending customers back out into the world satisfied and happy. If you join us, you'll discover that each Small Cheval is a neighborhood place with its own quirky character, but deep down they all share an ironclad commitment to simplicity, consistency, generosity, and quality. More and more Small Chevals keep popping up because both we and our customers share the sense that here on the patio, things are just exactly right.

READY TO JOIN OUR TEAM?

Your time is valuable!

We look forward to meeting you!

We run background checks on all new hires in this position.