Director of Operations

Career Placement & Recruiting; California; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Career Placement & Recruiting in St. Louis, MO is seeking a Director of Operations for a full-time hybrid role with optional work-from-home flexibility. You will oversee daily operations, optimize workflows, and align processes to support professionals and employers.

The position involves budgeting, resource planning, and leading cross-functional teams to deliver high-quality service. You will drive continuous improvement and scalable growth while enhancing the customer experience across the

Qualifications

• Strong operations management skills including process improvement and workflow optimization.
• Advanced analytical skills for interpreting data and reporting performance.
• Experience in leading and developing cross-functional teams.
• Budgeting, financial oversight, and resource planning expertise.
• Customer service mindset with focus on client satisfaction.
• Excellent organizational and communication abilities.
• Ability to solve problems and drive scalable improvements.
• Experience in professional services, recruiting, or career coaching is preferred.
• Bachelor’s degree in Business, Operations Management, or related field; advanced degree is a plus.

Responsibilities

• Oversee daily operational activities to ensure efficient processes and workflows.
• Manage budgets, optimize resource allocation, and monitor performance metrics.
• Lead and develop cross-functional teams and coordinate with client-facing staff.
• Support high-quality service delivery to professionals and employers.
• Improve customer experience and implement best practices across operations.
• Partner with leadership to drive continuous improvement and scalable growth.

Skills

Operations management

Analytical skills

Team management

Budgeting

Customer service

Organizational skills

Communication

Professional services experience

Problem solving

Education

Bachelor's degree in Business/Operations

Advanced degree a plus

Job description

Company Description

Career Placement & Recruiting supports professionals who are navigating career transitions and exploring their next steps. The organization focuses on understanding each person’s background, goals, and timing to connect them with opportunities that truly align. It emphasizes roles that offer strong long-term growth, meaningful progress, and a genuine fit beyond just the job title. Team members contribute to a thoughtful, people-centered approach to recruiting and placement, helping clients gain clarity and direction in their careers.

Role Description

The Director of Operations is a full-time, hybrid role based in St. Louis, MO, with flexibility for part-time work from home. This role oversees daily operational activities, ensuring processes, systems, and workflows run efficiently across the organization. Responsibilities include managing budgets, optimizing resource allocation, and monitoring performance metrics to inform strategic decisions. The Director will lead and develop cross-functional teams, coordinate with client-facing staff, and support high-quality service delivery to professionals and employers. This position also involves improving customer experience, implementing operational best practices, and partnering with leadership to drive continuous improvement and scalable growth.

Qualifications

• Strong Operations Management skills, including process improvement and workflow optimization.
• Advanced Analytical Skills for interpreting data, reporting on performance, and supporting strategic decisions.
• Team Management experience, including coaching, performance management, and cross-functional collaboration.
• Proficiency in Budgeting, financial oversight, and resource planning.
• Customer Service mindset with a focus on client satisfaction and relationship-building.
• Excellent organizational, communication, and problem-solving abilities.
• Experience in professional services, recruiting, or career coaching environments is preferred.
• Bachelor’s degree in Business, Operations Management, or a related field; advanced degree is a plus.