SRM Supervisor

ServiceMaster Restoration Services (SRS) - West Coast; United States; On-site; USD 28,000 - 47,000; Full time

Job summary

ServiceMaster Restoration Services (SRS) - West Coast is seeking an SRM Supervisor to coordinate nationwide restoration projects, lead field crews, ensure safety, and deliver quality results on time.

The role requires travel and hands-on restoration work, strong communication with the Project Manager, and the ability to manage equipment, documentation, and vendor coordination. This is an hourly, full-time position with a focus on safety and customer service.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and ability to meet company driving requirements.
• Working knowledge of restoration operations, equipment, moisture mapping and monitoring, containment, water extraction, and basic selective demolition.
• Ability to lead and coordinate field crews, including technicians and temporary labor, and to maintain quality, productivity, and safety expectations.
• Ability to recognize jobsite hazards, communicate safety concerns, and consistently enforce required PPE and safety practices.
• Ability to complete field documentation accurately and use common business and file-sharing applications, including Outlook, Excel, Word, and Google Drive or similar systems.
• Strong problem‑solving, organizational, time‑management, and communication skills.
• Ability to manage multiple priorities, meet deadlines, adapt to rapidly changing project needs, and work independently with limited direction.
• Ability to work collaboratively and professionally with customers, coworkers, project leadership, vendors, and other jobsite personnel.
• Ability to satisfy applicable pre‑employment and job‑related requirements, including background screening and drug testing, in accordance with Company policy and applicable law.
• Ability to obtain and maintain medical clearance and fit testing for required respirator use.

Responsibilities

• Arrive at assigned jobsites on time, in the approved SRM uniform and required PPE and perform field work.
• Meet with the APM or PM to review daily assignments, priorities, safety concerns, and project expectations.
• Direct and coordinate the work of assigned technicians, temporary laborers, and other field personnel; monitor productivity and quality of work.
• Promote and enforce compliance with company safety practices, jobsite requirements, and proper use of PPE.
• Inspect assigned work areas for hazards, complete required Field Risk Assessments (FRA), communicate hazards to personnel, and elevate concerns to the APM or PM.
• Organize and prepare work areas, supplies, tools, and equipment to support efficient project operations.
• Monitor restoration equipment and report malfunctions through established processes.
• Document project progress through photographs, field paperwork, and records; upload and maintain documentation in company systems.
• Perform and oversee content and damaged-content inventories, moisture mapping and monitoring, water extraction, removal of damaged materials, containment setup, and remediation equipment.
• Track and scan equipment and supplies using the company’s tracking system; assist with basic maintenance.
• Perform basic selective demolition and other restoration duties as needed.
• Maintain clean, safe work areas and company vehicles.
• Communicate project status and needs to the APM or PM in a timely manner.
• Complete required daily paperwork, time records, expense reports, and other documentation.
• Provide professional, responsive service to customers and represent the Company.
• Perform other duties consistent with the position as assigned.

Skills

Leadership

Field coordination

Safety compliance

PPE enforcement

Documentation

Communication

Multitasking

Driver's license

Problem solving

Training

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Google Drive

Job description

Position Summary

The SRM Supervisor supports large-loss fire, water, mold, and other restoration projects nationwide by coordinating field activities, directing assigned technicians and temporary labor, maintaining jobsite safety and quality standards, and performing restoration work as needed. This position works closely with the Assistant Project Manager (APM) and Project Manager (PM) to ensure assigned work is completed safely, accurately, and on schedule.

Job Title

SRM Supervisor

Pay Type

Hourly Non-Exempt

Status Type

Full-time

Responsibilities

• Arrive at assigned jobsites on time, in the approved SRM uniform and required Personal Protective Equipment (PPE) and remain prepared to perform field work throughout the shift.
• Meet with the APM or PM to review daily assignments, priorities, safety concerns, and project expectations.
• Direct and coordinate the work of assigned technicians, temporary laborers, and other field personnel; monitor productivity and quality of work.
• Promote and enforce compliance with company safety practices, jobsite requirements, and proper use of PPE.
• Inspect assigned work areas for existing or potential hazards, complete required Field Risk Assessments (FRA), communicate hazards to personnel entering the work area, and promptly elevate significant concerns to the APM or PM.
• Organize and prepare work areas, supplies, tools, and equipment to support efficient project operations.
• Monitor restoration equipment in assigned work areas and promptly report equipment malfunctions or other operational issues through established processes.
• Document project progress through photographs, field paperwork, and other required records; upload and maintain documentation in designated company systems and folders.
• Perform and oversee content and damaged-content inventories, moisture mapping and monitoring, water extraction, removal of damaged building materials, containment setup, and setup and monitoring of remediation equipment.
• Track and scan equipment and supplies using the company’s current tracking system and assist with basic maintenance of restoration equipment as needed.
• Perform basic selective demolition and other physical restoration duties when required to support project completion.
• Maintain clean, safe, and organized work areas and ensure assigned company vehicles are maintained in appropriate condition at the end of each shift.
• Communicate project status, problems, resource needs, safety concerns, and other significant issues to the APM or PM in a timely manner.
• Complete required daily paperwork, time records, expense reports, and other project documentation accurately and timely.
• Provide professional, responsive service to customers and represent the Company in accordance with established service and conduct standards.
• Perform other duties consistent with the position as assigned.

Required

Skills & Qualifications

• High school diploma or equivalent.
• Valid driver’s license and ability to meet Company driving requirements.
• Working knowledge of restoration operations, equipment, moisture mapping and monitoring, containment, water extraction, and basic selective demolition.
• Ability to lead and coordinate field crews, including technicians and temporary labor, and to maintain quality, productivity, and safety expectations.
• Ability to recognize jobsite hazards, communicate safety concerns, and consistently enforce required PPE and safety practices.
• Ability to complete field documentation accurately and use common business and file-sharing applications, including Outlook, Excel, Word, and Google Drive or similar systems.
• Strong problem‑solving, organizational, time‑management, and communication skills.
• Ability to manage multiple priorities, meet deadlines, adapt to rapidly changing project needs, and work independently with limited direction.
• Ability to work collaboratively and professionally with customers, coworkers, project leadership, vendors, and other jobsite personnel.
• Ability to satisfy applicable pre‑employment and job‑related requirements, including background screening and drug testing, in accordance with Company policy and applicable law.
• Ability to obtain and maintain medical clearance and fit testing for required respirator use.

Preferred

• OSHA 30‑Hour Construction certification, or ability to obtain and maintain as required.
• IICRC certification, or ability to obtain and maintain as required.
• Forklift and/or other lift‑equipment certification.
• Ability to meet applicable DOT requirements, including completion of a DOT physical, when assigned to operate a vehicle or perform duties subject to DOT regulations.

Work Environment

Work is performed primarily at active restoration and disaster-recovery jobsites throughout the United States. Conditions vary by project and may include indoor and outdoor work, construction and demolition environments, exposure to dust, debris, cleaning products or chemicals, wet or damaged structures, noise, and temperatures ranging from extreme heat to extreme cold. Work may be performed during rain, snow, or other adverse weather conditions. Required PPE must be worn based on jobsite conditions and assigned work.

Work Schedule & Travel Requirements

This position requires extensive nationwide travel as an essential function of the role and may require travel 200 or more days per year. Assignments may require travel by commercial aircraft and/or extended driving and may require remaining at project locations for extended periods. Work schedules are driven by project, customer, and emergency‑response needs and may vary significantly. Associates must be able to work a flexible schedule that may include early mornings, evenings, nights, weekends, holidays, extended shifts, and consecutive workdays. During active large‑loss or emergency‑response projects, shifts may exceed 12 hours and assignments may continue for multiple days or weeks. Associates must be able to respond to changing project needs and deployment requirements, subject to applicable law and Company policy.

Physical Demands

The physical demands of this position include prolonged standing and walking; frequent bending, reaching, grasping, pushing, pulling, lifting, carrying, climbing, and repetitive use of the hands and arms. The associate must be able to climb ladders, work at elevated or ceiling heights, work in tight or confined work areas, and perform physical restoration and selective‑demolition activities. The associate must be able to lift and carry up to 50 pounds regularly and may occasionally be required to move items weighing up to 100 pounds with assistance or appropriate equipment. The position also requires the ability to wear required PPE, including a half‑face or full‑face respirator when necessary, and to complete applicable medical evaluation and fit‑testing requirements.

ADA

The Company provides reasonable accommodation in accordance with applicable laws.

Disclaimer

The above information is only an illustration of the general nature and level of work performed by the associate within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between ServiceMaster and the associate and is subject to change by ServiceMaster as the needs of the Company and requirements of the job change.

We are proud to be an equal opportunity employer and participate in E‑Verify to confirm employment eligibility. Please note that we do not provide visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for current or future sponsorship.