Director of Operational Resilience & Risk

Capital One Group; McLean, Richmond, Plano (VA, VA, TX); Hybrid; USD 206,000 - 235,000; Full time

Job summary

Capital One is seeking a Director, Risk Management to join the Second Line of Defense within the ORM/BCRM. This hybrid role spans McLean/Plano/Richmond and focuses on overseeing and challenging First Line risk-taking while implementing and governing the Operational Resilience framework across the enterprise.

You will coordinate with Card, Retail, Commercial, Auto and Enterprise Services lines and report on crises and incidents.

Qualifications

• Bachelor’s degree or military experience required.
• Minimum 8 years in risk management, business continuity, disaster recovery, operational resilience, or audit.
• At least 3 years of people management experience.
• At least 3 years experience consulting with and presenting to senior executive leadership.
• Preferred: MBA, CBCP/MBCP, CRISC, CISM or similar certifications.

Responsibilities

• Oversee and challenge the risk-taking by the First Line of Defense across Card, Retail, Commercial, Auto and Enterprise Services Lines of Business.
• Implement and govern the Operational Resilience Framework across Capital One, including driving compliance with international regulatory requirements.
• Respond to and report on crises and incidents, ensuring First Line of Defense response is appropriate and Second Line of Defense Risk Management Leadership remains informed.
• Understand emerging resiliency risks across the industry and Capital One, ensuring First Line of Defense is appropriately prepared to respond.
• Act as a key thought partner on evolving business continuity and resilience methodology changes.
• Collaborate effectively with stakeholders and leaders across multiple organizations to achieve objectives.
• Coordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groups.
• Articulate complex technical concepts in a clear, concise, and actionable manner through both written products and verbal communications.
• Oversee data-driven, risk-based analysis, starting with problem identification or hypothesis development.

Skills

Risk management

Business continuity

Disaster recovery

Operational resilience

Audit

People management

Executive communications

Education

Bachelor’s Degree or military experience

Master’s Degree in MBA, Finance, Risk Management, or related field

Job description

Capital One is seeking a Director, Risk Management to join the Second Line of Defense within the ORM/BCRM. This hybrid role spans McLean/Plano/Richmond and focuses on overseeing and challenging First Line risk-taking while implementing and governing the Operational Resilience framework across the enterprise.

You will coordinate with Card, Retail, Commercial, Auto and Enterprise Services lines and report on crises and incidents.