Director, Operational Resilience & Risk

Capital One; Richmond (VA); On-site; USD 187,000 - 214,000; Full time

Benefits offered by this job

Performance-based incentives

Health benefits

Competitive compensation

Job summary

Capital One seeks a Director of Risk Management to oversee First Line risk-taking across Card, Retail, Commercial, Auto, and Enterprise Services while implementing the Enterprise Operational Resilience framework. This role partners with Second Line leadership to ensure effective mitigation and regulatory alignment in a complex, fast-paced environment.

Responsibilities include guiding crises response, articulating risk findings to executives, and driving data-driven analyses that inform strategic

Qualifications

• Bachelor’s degree or military experience.
• 8+ years in risk management, business continuity, disaster recovery, operational resilience, or audit.
• 5+ years in financial services industry or regulatory environment experience.
• 3+ years of people management experience.
• 3+ years of consulting with and presenting to senior executive leadership.

Responsibilities

• Oversee risk-taking by the First Line of Defense across Card, Retail, Commercial, Auto and Enterprise Services.
• Implement and govern the Operational Resilience Framework across Capital One, including regulatory compliance.
• Respond to crises and incidents; keep Second Line informed.
• Identify emerging resiliency risks and prepare First Line to respond.
• Advise on evolving business continuity and resilience methodology changes.
• Collaborate with leaders across organizations to achieve objectives.
• Coordinate program activities and deliverables for cross-team collaboration.
• Explain complex concepts clearly in written and verbal form.
• Lead data-driven risk analysis from problem identification.

Skills

Risk management

Business continuity

Disaster recovery

Operational resilience

Executive communication

People management

Consulting to executives

Education

Bachelor’s Degree or military experience

Job description

Capital One seeks a Director of Risk Management to oversee First Line risk-taking across Card, Retail, Commercial, Auto, and Enterprise Services while implementing the Enterprise Operational Resilience framework. This role partners with Second Line leadership to ensure effective mitigation and regulatory alignment in a complex, fast-paced environment.

Responsibilities include guiding crises response, articulating risk findings to executives, and driving data-driven analyses that inform strategic