Director of On-Campus Housing & Student Services

University at Buffalo; Buffalo, Northern (NY, KY); Hybrid; USD 90,000 - 106,000; Full time

Job summary

The University at Buffalo invites applications for a senior leadership role overseeing Housing Services, including on-campus housing assignments, ADA accommodations, and summer conference housing. As Director, you will ensure a student-centered, accessible, and efficient housing program aligned with institutional goals and occupancy targets.

You will lead collaborations with Enrollment Management and Marketing, manage a team, and drive equity in housing experiences across 13 residence halls and

Qualifications

• Bachelor’s degree in higher education, public administration, business management, or related field with ≥5 years of relevant experience.
• Supervisory experience with professional staff.
• Ability to collaborate with internal stakeholders and campus partners to advance shared goals.
• Strong understanding of housing operations, assignments systems, and ADA accommodation processes.
• Commitment to diversity, equity, inclusion, and student-centered service.
• Ability to interact with a wide variety of constituents with diverse backgrounds and demonstrate cultural competence.

Responsibilities

• Provide strategic leadership and administrative oversight for Housing Services, ensuring effective operations and high-quality customer service.
• Provide vision, design and implementation of occupancy management processes that ensure fiscal targets are met.
• Partner with Enrollment Management and Marketing & Communications to position on-campus housing as a strategic recruitment and retention tool, using targeted campaigns and data-informed messaging to support full occupancy.
• Ensure congruence and timeliness of website, print, social media, front desk operations and in person communications to parents, current students, incoming students, and faculty/staff.
• Responsible for direct and indirect management of the Housing Services team.

Skills

Supervisory experience

Stakeholder collaboration

Diversity and inclusion

Cultural competence

Education

Bachelor’s degree

Master’s degree

Tools

StarRez housing software

Job description

The University at Buffalo invites applications for a senior leadership role overseeing Housing Services, including on-campus housing assignments, ADA accommodations, and summer conference housing. As Director, you will ensure a student-centered, accessible, and efficient housing program aligned with institutional goals and occupancy targets.

You will lead collaborations with Enrollment Management and Marketing, manage a team, and drive equity in housing experiences across 13 residence halls and